We are recruiting for Help Desk Operators for our client in Acton Gate nr. Stafford (ST18)
Role Description
- Handling all incoming calls from the delivery crews for the large item delivery for Argos; Looking into order histories, checking out item issues, looking for directions and contact numbers. We cover all of the Uk, Scotland and Ireland. We also receive queries from customer service which may involve contacting Depots and distribution centres.
- Candidates need to be able to work Full time, any 5 days out of 7, Shifts 8 hours anywhere between 0600-1400 to 1300-2100 weekdays and 0600-1400 -1000-1800 on weekends, Breaks are a 30 min unpaid lunch break and two 15 min paid breaks .
- Currently working every other weekend, and this is planned in advance on the rota. We also work most bank holidays and again this is planned on the rota.
- The rate of pay is £12.71 per hour and it is 37.5 hours per week.
- Candidates need to be computer literate, basic Microsoft office skills are required i.e. filling in spreadsheets and navigating Internet explorer; They also need to have good telephone manner and preferably have customer service experience.
Training is on the job and provided by an in-house trainer, we find it takes approx. 1 week.
Requirements:
- Fully PC literate.
- Organised.
- Previous experience in customer service.
- Right to work in the UK.
- Own Transport or live local to the ST18 area.
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Help Desk Operators in Stafford employer: Rapier Employment Limited
Rapier Employment is an excellent employer, offering a dynamic work environment in Milton Keynes where employees can thrive in both warehouse and administrative roles. With competitive pay rates, opportunities for overtime, and a supportive culture that encourages personal and professional growth, we are committed to fostering a workplace where every team member can excel and develop their skills.
