At a Glance
- Tasks: Manage technical relationships and drive customer success for enterprise accounts in cybersecurity.
- Company: Join Rapid7, a leader in security solutions with a collaborative culture.
- Benefits: Competitive salary, professional development, and opportunities to make a real impact.
- Other info: Dynamic team environment with opportunities for growth and innovation.
- Why this job: Be the technical anchor for top-tier clients and elevate their security strategies.
- Qualifications: Experience in account management and strong technical skills in systems and networking.
The predicted salary is between 60000 - 80000 £ per year.
Join an industry-leading security team dedicated to defending complex global infrastructures against sophisticated emerging threats. This high-impact role blends deep systems engineering, network proficiency, and world-class partnership skills, offering an unparalleled opportunity to serve as the primary technical anchor for Rapid7’s most strategic enterprise and federal accounts. By guiding these high-value organizations to maximize their deployment success, this role elevates enterprise security maturity and drives measurable resilience on a global scale.
About the Team
The Technical Account Manager team is a dedicated technical resource for customers looking for a white glove technical and support experience. The team’s mission is to ensure our customers realize the full business value from their Rapid7 products by helping them achieve their security goals through a more personalized approach.
About the Role
As a Technical Account Manager, the primary responsibility will be to manage the technical relationship, operational stability, and product success metrics for assigned large enterprise and federal accounts. Specifically, the focus will be to:
- Discover and master the client's IT structure, business objectives, and unique pain points to create comprehensive technical account plans.
- Act as the primary technical owner for assigned accounts, driving customer success through proactive system planning and engineering execution.
- Go beyond traditional break-fix support models to establish a true technical partnership that helps shape customer security strategies.
- Facilitate regular cadence meetings and on-site reviews covering system health, upcoming software releases, and forward-looking security program best practices.
- Serve as the dedicated advocate and internal voice for enterprise customer requirements across engineering and product teams at Rapid7.
- Direct critical incident response efforts by aligning Customer Success, support, and software engineering teams to resolve enterprise crises efficiently.
- Maintain an exhaustive technical knowledge of Rapid7’s product portfolio to deliver best-practice configurations and technical solutions.
- Travel up to ten percent of the time to deliver face-to-face strategic support and reinforce localized technical alignment.
The skills and qualities you'll bring include:
- Experience managing technical relationships in account management, professional services, sales engineering, or senior technical support capacities.
- Hands-on proficiency supporting systems running Linux architectures alongside a strong familiarity with enterprise networking environments.
- History of exposing vulnerabilities or working with security concepts, complemented by relevant certifications like Security+, CEH, or CISSP.
- Ability to utilize SQL or scripting languages to navigate database architectures and automate operational tasks where applicable.
- Communicate objectives and rationale in a clear, persuasive manner that builds deep trust and fosters long-term commitment from corporate stakeholders.
- Construct global networks across internal business boundaries to accelerate product improvements that deliver rapid customer and business value.
- Make efficient, transparent choices under high-pressure scenarios to resolve client deployment bottlenecks and preserve account momentum.
- Execute on broad account strategies by breaking long-term customer milestones down into incremental deliverables while remaining open to pivoting as needs change.
- Embody our core values: to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
About Rapid7
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.
Technical Account Manager in Belfast employer: Rapid7
At Rapid7, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment that fosters innovation and personal growth. As a Technical Account Manager, you will not only engage with high-profile enterprise and federal accounts but also benefit from our commitment to employee development, competitive compensation, and a culture that values diverse perspectives. Join us in making a meaningful impact in the cybersecurity landscape while enjoying the unique advantages of working within a leading security team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be afraid to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with Linux and networking. Share specific examples of how you've tackled challenges in the past to demonstrate your value.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand Rapid7’s mission and how your role as a Technical Account Manager fits into their vision. This will help you tailor your responses and show you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to our mission.
We think you need these skills to ace Technical Account Manager in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience with technical relationships and any relevant certifications, as this will show us you understand what we're looking for.
Showcase Your Technical Skills:Don’t hold back on detailing your hands-on experience with Linux systems and enterprise networking. We want to see how your technical expertise aligns with our needs, so be specific about your skills and past projects.
Communicate Clearly:When writing your application, keep it clear and concise. Use persuasive language that reflects your ability to build trust and foster long-term relationships, just like you would in the role itself.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Rapid7
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of Rapid7's product portfolio. Brush up on the technical details and be ready to discuss how these products can solve specific customer pain points. This will show your potential employer that you’re not just familiar with the tech, but that you can also leverage it effectively.
✨Master the Art of Communication
In this role, clear and persuasive communication is key. Prepare to articulate complex technical concepts in a way that resonates with non-technical stakeholders. Practise explaining your past experiences where you successfully built trust and fostered long-term relationships with clients, as this will highlight your partnership skills.
✨Showcase Your Problem-Solving Skills
Be ready to share examples of how you've navigated high-pressure situations in the past. Think of specific instances where you resolved client deployment bottlenecks or managed critical incidents. This will illustrate your ability to make efficient decisions and maintain account momentum under pressure.
✨Understand the Client's Business
Before the interview, research the types of clients Rapid7 serves, especially in enterprise and federal sectors. Be prepared to discuss how you would approach understanding their unique IT structures and business objectives. This shows that you’re proactive and ready to create tailored technical account plans that drive customer success.
