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- Tasks: Lead a dynamic team to support enterprise customers with cybersecurity solutions.
- Company: Join Rapid7, a leader in cybersecurity with a collaborative culture.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Why this job: Make a real impact by guiding teams and enhancing customer experiences.
- Qualifications: 6+ years in IT, 3-5 years in management, strong collaboration skills.
- Other info: Embrace a diverse team culture that values unique perspectives.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a passionate people leader to join our Belfast office as a Manager of Technical Account Management, leading our customer-centric TAMs in supporting enterprise customers to simplify the complex through our cybersecurity solutions. The ideal candidate will be adaptable, results-driven, and experienced in developing high-performing teams while building strong cross-functional partnerships with Engineering, Support, and Customer Success.
About the Team
Rapid7’s Technical Account Management (TAM) organization partners closely with our Enterprise customers to help them achieve their program goals and maximize value from their Rapid7 products. TAMs deliver expert guidance, conduct executive business reviews, assist with new product implementations, and provide enablement sessions and demos.
About the Role
As a Manager of Technical Account Management, your primary responsibility will be to lead and develop a global team of Technical Account Managers who serve as trusted advisors to Rapid7’s enterprise customers. You will ensure customer satisfaction, enablement, and retention through effective coaching, process improvement, and strategic collaboration. Specifically, your focus will be to:
- Lead and coach a high-performing team of Technical Account Managers to resolve complex customer challenges and deliver on KPIs.
- Partner with Customer Success and Go-to-Market teams to develop account plans that drive product adoption and resolve issues.
- Collaborate with Global Support, Engineering, and Product teams to improve product supportability and the overall customer experience.
- Recruit, onboard, and mentor team members while tracking individual and team performance metrics.
- Establish scalable, consistent global processes that enable frictionless customer engagement.
- Foster a collaborative team culture rooted in accountability, adaptability, and customer obsession.
- Occasionally travel to client sites (10–15%) to support relationship development and customer success initiatives.
The Skills and Qualities You’ll Bring Include:
- 6+ years of relevant IT experience (cybersecurity experience preferred).
- 3–5 years of management experience in technical, customer-facing organizations (e.g., Customer Success, TAM, or Support).
- Proven success managing customer escalations and building long-term client relationships.
- Ability to engage deeply with technical stakeholders or communicate complex concepts to non-technical audiences.
- Strong cross-functional collaboration skills and the ability to influence outcomes across teams.
- Excellent organizational and project management skills with experience managing multiple priorities.
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
Core Value Embodiment - Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams—those that reflect a variety of backgrounds, experiences, and perspectives. If you’re excited about this role and believe your experience can make an impact, don’t be shy - apply today.
Manager, Technical Account Management in Belfast employer: Rapid7
Contact Detail:
Rapid7 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Technical Account Management in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Rapid7 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Manager of Technical Account Management role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of cybersecurity solutions. Be ready to discuss how you can lead a team of Technical Account Managers and improve customer satisfaction based on your past experiences.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've successfully managed teams or resolved complex customer challenges. This will help demonstrate your adaptability and results-driven mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rapid7 team.
We think you need these skills to ace Manager, Technical Account Management in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and any relevant technical background, especially in cybersecurity, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your experience aligns with our mission. Share specific examples of how you've led teams or improved customer satisfaction in previous roles.
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, make sure to highlight your cross-functional collaboration skills. Give us examples of how you've successfully partnered with other departments to achieve common goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t hesitate – we can’t wait to see what you bring to the table!
How to prepare for a job interview at Rapid7
✨Know Your Stuff
Make sure you brush up on your knowledge of cybersecurity solutions and the specific products Rapid7 offers. Being able to discuss how these products can simplify complex challenges for enterprise customers will show that you're not just interested in the role, but that you understand the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you coached team members to overcome challenges or improved processes. This is your chance to demonstrate your ability to develop high-performing teams and foster a collaborative culture.
✨Cross-Functional Collaboration
Be ready to discuss your experience working with different teams like Engineering, Support, and Customer Success. Highlight specific instances where your collaboration led to successful outcomes. This will show that you can effectively partner across functions to drive product adoption and resolve issues.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about the current challenges the TAM team faces or how they measure success. This not only shows your interest but also gives you valuable insights into the company's priorities and culture.
