At a Glance
- Tasks: Manage technical relationships and drive customer success for enterprise accounts.
- Company: Join Rapid7, a leader in cybersecurity solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact in cybersecurity while building strong partnerships with clients.
- Qualifications: Experience in account management and strong technical skills in security and networking.
The predicted salary is between 60000 - 80000 £ per year.
Join an industry-leading security team dedicated to defending complex global infrastructures against sophisticated emerging threats. This high-impact role blends deep systems engineering, network proficiency, and world-class partnership skills, offering an unparalleled opportunity to serve as the primary technical anchor for Rapid7’s most strategic enterprise and federal accounts. By guiding these high-value organizations to maximize their deployment success, this role elevates enterprise security maturity and drives measurable resilience on a global scale.
The Technical Account Manager team is a dedicated technical resource for customers looking for a white glove technical and support experience. The team’s mission is to ensure our customers realize the full business value from their Rapid7 products by helping them achieve their security goals through a more personalized approach.
As a Technical Account Manager, the primary responsibility will be to manage the technical relationship, operational stability, and product success metrics for assigned large enterprise and federal accounts. Specifically, the focus will be to:
- Discover and master the client's IT structure, business objectives, and unique pain points to create comprehensive technical account plans.
- Act as the primary technical owner for assigned accounts, driving customer success through proactive system planning and engineering execution.
- Go beyond traditional break-fix support models to establish a true technical partnership that helps shape customer security strategies.
- Facilitate regular cadence meetings and on-site reviews covering system health, upcoming software releases, and forward-looking security program best practices.
- Serve as the dedicated advocate and internal voice for enterprise customer requirements across engineering and product teams at Rapid7.
- Direct critical incident response efforts by aligning Customer Success, support, and software engineering teams to resolve enterprise crises efficiently.
- Maintain an exhaustive technical knowledge of Rapid7’s product portfolio to deliver best-practice configurations and technical solutions.
- Travel up to ten percent of the time to deliver face-to-face strategic support and reinforce localized technical alignment.
The skills and qualities you’ll bring include:
- Experience managing technical relationships in account management, professional services, sales engineering, or senior technical support capacities.
- Hands-on proficiency supporting systems running Linux architectures alongside a strong familiarity with enterprise networking environments.
- History of exposing vulnerabilities or working with security concepts, complemented by relevant certifications like Security+, CEH, or CISSP.
- Ability to utilize SQL or scripting languages to navigate database architectures and automate operational tasks where applicable.
- Communicate objectives and rationale in a clear, persuasive manner that builds deep trust and fosters long-term commitment from corporate stakeholders.
- Construct global networks across internal business boundaries to accelerate product improvements that deliver rapid customer and business value.
- Make efficient, transparent choices under high-pressure scenarios to resolve client deployment bottlenecks and preserve account momentum.
- Execute on broad account strategies by breaking long-term customer milestones down into incremental deliverables while remaining open to pivoting as needs change.
- Embody our core values: to foster a culture of excellence that drives meaningful impact and collective success.
We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us. Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research–using these insights to optimize our products and arm the global security community with the latest in attacker methodology. Trusted by more than 11,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.
Technical Account Manager in Belfast employer: Rapid7 International Limited
At Rapid7, we pride ourselves on being an exceptional employer that champions a culture of collaboration and innovation. As a Technical Account Manager, you will not only engage with high-profile enterprise and federal accounts but also benefit from a supportive environment that prioritises professional growth and development. With a commitment to fostering diverse teams and a focus on meaningful impact, Rapid7 offers a unique opportunity to contribute to a secure digital future while enjoying a dynamic workplace that values your expertise.
Contact Details:
Rapid7 International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be afraid to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for security! When you get the chance to chat with potential employers, share your enthusiasm for the field. Talk about projects you've worked on or challenges you've tackled. Let them see how invested you are in making a difference.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their mission and values, and think about how your skills align with their needs. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. So, hit that apply button and let’s get started on this journey together!
We think you need these skills to ace Technical Account Manager in Belfast
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with Linux systems and enterprise networking in your application. We want to see how you've tackled technical challenges in the past, so don’t hold back on those details!
Tailor Your Application:Take a moment to customise your application for the Technical Account Manager role. Mention specific experiences that align with our mission of providing a white glove technical support experience. This will show us you’re genuinely interested!
Communicate Clearly:When writing your application, keep your language clear and persuasive. We value communication skills highly, so make sure you convey your ideas effectively and demonstrate how you can build trust with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Rapid7 International Limited
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of Rapid7's product portfolio. Brush up on the technical details and be ready to discuss how these products can solve specific client pain points. This shows you're not just familiar with the tech, but you can also apply it strategically.
✨Master the Client's Needs
Before the interview, research potential clients' IT structures and business objectives. Prepare to discuss how you would create tailored account plans that address their unique challenges. This will highlight your proactive approach and ability to build strong technical relationships.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be prepared to share examples of how you've built trust with stakeholders in previous positions. Practice articulating complex technical concepts in a clear and persuasive manner, as this will be crucial for fostering long-term partnerships.
✨Demonstrate Problem-Solving Under Pressure
Expect questions about how you've handled high-pressure situations in the past. Prepare specific examples where you resolved client issues or deployment bottlenecks efficiently. This will illustrate your ability to maintain operational stability and drive customer success even in challenging circumstances.
