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- Tasks: Diagnose and repair ATMs while ensuring customer satisfaction.
- Company: Join a dynamic team at Rapid Resource, a leader in engineering/IT.
- Benefits: Enjoy private health insurance, pension, life insurance, and 30+ days annual leave.
- Other info: Company vehicle, tools, and uniform provided; flexible shifts available.
- Why this job: Gain hands-on experience and advance your career in a supportive environment.
- Qualifications: Full UK driving licence required; training provided for the right candidate.
On behalf of our client – Rapid Resource are looking for an enthusiastic Customer Engineer to join our dynamic team. This position is well suited to an individual that is looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Position Summary & Key Areas of Responsibility:
* To diagnose faults, make repairs and to replace modules on ATM’s and associated peripherals.
* Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction
* Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
* May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periods
* The role requires the ability to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively
* Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies)
* Tools/laptop/Android phone and all other required tools are provided
* Uniform and PPE provided
*
Candidates profile and qualifications:
* A Full UK, manual driving license is mandatory
* Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
* Experience preferred with Windows operating systems
* Experience preferred in general PC hardware and software maintenance
* Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure
* High level of mechanical/electrical aptitude
* Excellent interpersonal skills and customer facing relationship skills required
* To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts
Benefits Package
* Private health insurance
* Pension
* Life insurance
* Salary sacrifice car scheme
* Optional flexible benefits
* 30+ days annual leave
Atm Engineer / Breakfix employer: Rapid Resource Limited
Contact Detail:
Rapid Resource Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Atm Engineer / Breakfix
✨Tip Number 1
Get to know the company! Research Rapid Resource and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing faults and making repairs, brush up on your technical knowledge and be ready to discuss how you've solved problems in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Atm Engineer / Breakfix
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in break/fix and IT. We want to see how your skills match the job description, so don’t be shy about showcasing your mechanical and electrical aptitude!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, so let us know how you’ve done this before!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Rapid Resource Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to ATM systems and break/fix procedures. Familiarise yourself with common faults and repairs, as well as the tools you'll be using. This will not only help you answer technical questions but also show your enthusiasm for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you diagnosed a fault or resolved a customer issue. Being able to articulate your thought process will demonstrate your ability to handle the responsibilities of the position.
✨Demonstrate Customer Focus
Since this role involves a lot of customer interaction, be ready to discuss how you ensure customer satisfaction. Share experiences where you went above and beyond to resolve an issue or improve a customer's experience. This will highlight your interpersonal skills and commitment to service.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your hands-on skills and decision-making. Think about how you would approach a typical day in the role, including travel logistics and time management. Showing that you can think on your feet will impress the interviewers.