At a Glance
- Tasks: Plan and schedule vehicle repairs, ensuring maximum productivity and customer satisfaction.
- Company: Join a fast-growing mobile repair service with a friendly and passionate team.
- Benefits: Competitive salary, achievable bonuses, and free on-site parking.
- Other info: Enjoy a supportive work environment with opportunities for progression.
- Why this job: Be part of a dynamic team and make a real impact in a growing company.
- Qualifications: Experience in scheduling or diary management and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Job Type: Full-time, Permanent
Location: Minstead, Hampshire
Salary: Competitive + Achievable monthly bonus
Do you have experience working with schedules or works calendar management? We are growing at a fast pace and have an exciting opportunity for a Vehicle Scheduler to join our team! Our Schedulers work closely with our Mobile Repair Technicians, they are responsible for booking appointments with our customers and ensuring our technicians' calendars are booked to optimum levels. This role is ideal for an individual who would enjoy a fast pace and is highly motivated to achieve monthly bonuses. This position also offers variety day to day, along with a great working environment with a friendly team!
As part of our scheduling team, you will be providing an outstanding level of customer service. You will also be joining a company that is growing, offering opportunity for progression and development!
Who are we? Rapid Repair Network and its sister company Repaired Today Group Ltd are a fast-growing mobile repair service specialising in the repair of bumper scuffs, scratches and dents. Our IMI accredited technicians are all highly skilled, performing repairs for a number of large fleets and insurance companies. We have full coverage across the UK with our headquarters located in the beautiful 18th century manor house (Castle Malwood) in Minstead, Hampshire. Our team are very passionate about what we do! They are also friendly, very knowledgeable and go out of their way to help each other.
What you will be doing day to day?
- Planning and scheduling jobs efficiently to maximise team productivity, ensuring work diaries are full and that back up work is always available in case of cancellations.
- Delivering an effective repair schedule that will maximise profits and minimise expenditure.
- Booking repairs with customers via phone whilst using the company booking system.
- Providing a positive and best in class service to our customers and Mobile Repair Technicians.
- Managing inbound and outbound calls.
Alongside a competitive salary you will be supplied with:
- Achievable monthly bonus scheme.
- A comprehensive induction and onboarding programme, along with ongoing support from our highly experienced team.
Who are we looking for?
We would like to hear from individuals who can demonstrate the following:
- Previous experience within scheduling or similar (calendar/work diary management).
- Experience with booking system/diary management.
- Absolute team player, who will work hard to support our customers and technicians.
- Highly effective communicator.
- Confident managing inbound and outbound calls.
- Customer service experience, with ability to apply both problem solving and empathy.
- Able to demonstrate using own initiative.
- Professional, with excellent organisational skills.
- Able to deliver a high level of accuracy in work undertaken.
Benefits include:
- Competitive salary
- Achievable monthly bonus scheme.
- Free on-site parking
Vehicle Scheduler employer: Rapid Repair Network Ltd
At Rapid Repair Network, we pride ourselves on being an excellent employer, offering a vibrant work culture in the picturesque setting of Minstead, Hampshire. Our team enjoys competitive salaries, achievable monthly bonuses, and a supportive environment that fosters personal and professional growth. Join us to be part of a passionate team dedicated to delivering outstanding customer service while enjoying the benefits of working in a historic manor house with ample opportunities for development.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Scheduler
✨Tip Number 1
Get to know the company! Research Rapid Repair Network and its services. Understanding their values and what they do will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls and scheduling, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've effectively managed schedules or calendars in the past. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Rapid Repair Network.
We think you need these skills to ace Vehicle Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Vehicle Scheduler role. Highlight any experience you have with scheduling, calendar management, or customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team and how your previous experiences make you a great fit for the role. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure to showcase your ability to manage calls and provide excellent customer service in your application. We love candidates who can demonstrate their effective communication style!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Plus, it shows you’re keen on joining our growing team!
How to prepare for a job interview at Rapid Repair Network Ltd
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling and calendar management skills. Be ready to discuss any previous experience you have in this area, especially how you’ve maximised productivity and handled cancellations. It’s all about showing you can keep things running smoothly!
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers and technicians, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you solved problems or went the extra mile to help someone out.
✨Communicate Clearly and Confidently
As a Vehicle Scheduler, you'll need to manage inbound and outbound calls effectively. Practice speaking clearly and confidently about your experiences. You might even want to do a mock call with a friend to get comfortable with the process.
✨Demonstrate Team Spirit
This company values teamwork, so be ready to talk about how you work well with others. Share specific examples of how you've collaborated with colleagues in the past and how you support your team to achieve common goals.
