At a Glance
- Tasks: Provide exceptional customer service via phone, email, and chat.
- Company: Join a fast-growing mobile repair service with a friendly culture.
- Benefits: Competitive salary, performance bonuses, pension, and staff perks.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a passionate team delivering top-notch customer experiences.
- Qualifications: 2 years of customer service experience preferred; excellent communication skills required.
The predicted salary is between 25500 - 25500 £ per year.
Salary: £25,500pa (plus monthly performance related bonus)
Location: Minstead, Hampshire (Nr Southampton)
Type: Full Time, Permanent. Mon‑Fri
Would you like to join a growing business who are passionate about delivering the very best customer experience? We are looking for more Customer Service Advisors to join our team based in our Minstead offices. Our amazing team have helped us to grow at an extraordinary pace and we are looking to expand further. If you like the sound of a friendly, helpful and hardworking culture then you will enjoy being part of our business! We are able to provide great career opportunities for individuals who are looking for development and progression in a fast‑growing business.
What will you be doing day to day? You will be providing exceptional service and support via phone, email, and chat services. Our Advisors are the first point of contact for our customers; you will be guiding them through the vehicle repair process and ensuring they receive the very best service. Alongside contact with our customers, you will also be working closely with our team of Automotive professionals, troubleshooting where needed, ensuring we meet our service levels and keep our customers and network up to date at all times!
How will we support you? You will receive a friendly welcome from our team and you’ll be provided with a proven induction‑training plan to help you learn how we do things. Experienced colleagues will provide you with ongoing guidance, along with support from your Manager and peers.
More about us: Rapid Repair Network are a fast-growing mobile repair service specialising in the repair of bumper scuffs, scratches, dents and small to medium repairs. Our IMI accredited technicians are all highly skilled, performing repairs for a number of large fleets and insurance companies. Our team is very passionate about what we do! They are also friendly, very knowledgeable and go out of their way to help each other.
Who are we looking for? We are looking for a patient, empathetic individual with a flair for conversation, rapport building and able to demonstrate a confident telephone manner. A team player who is proactive and driven with a desire to help others.
- Customer service experience: 2 years (preferred)
- Ability to act on your own initiative.
- Excellent communication skills, able to engage with customers and team members concisely.
Own transport is preferred due to location and free on‑site parking is available.
Great working environment
Ability to progress
Pension
Additional staff perks & company events
Customer Services Advisor in Lyndhurst employer: Rapid Repair Network. Company
Join Rapid Repair Network in Minstead, Hampshire, where we pride ourselves on fostering a friendly and supportive work culture that prioritises exceptional customer service. As a Customer Services Advisor, you'll benefit from comprehensive training, ongoing support from experienced colleagues, and ample opportunities for career progression within our rapidly growing business. Enjoy a great working environment with additional perks, including free on-site parking and company events, all while being part of a passionate team dedicated to delivering the best customer experience.
Contact Details:
Rapid Repair Network. Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Lyndhurst
✨Tip Number 1
Get to know the company! Research Rapid Repair Network and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their friendly, hardworking culture.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and team members, role-play common customer service scenarios with a friend. This will boost your confidence and help you demonstrate that confident telephone manner they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips about the company and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Rapid Repair Network team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Services Advisor in Lyndhurst
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers! Share any experiences that highlight your empathy and communication skills. We want to see your personality shine through!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight relevant experience and skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rapid Repair Network. Company
✨Know the Company Inside Out
Before your interview, take some time to research Rapid Repair Network. Understand their services, values, and what makes them unique in the mobile repair industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build rapport and handle challenging situations with empathy and patience.
✨Practice Your Communication Style
As a Customer Services Advisor, clear communication is key. Practice speaking confidently and concisely, both in person and over the phone. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that demonstrate your interest in the role and the company culture. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This shows that you're not just looking for any job, but that you’re keen on contributing to their growth.
