At a Glance
- Tasks: Provide exceptional customer service via phone, email, and chat.
- Company: Join a fast-growing mobile repair service with a friendly culture.
- Benefits: Competitive salary, performance bonuses, pension, and staff perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a passionate team delivering top-notch customer experiences.
- Qualifications: 2 years of customer service experience preferred; excellent communication skills.
The predicted salary is between 25500 - 25500 £ per year.
Salary: £25,500pa (plus monthly performance related bonus)
Location: Minstead, Hampshire (Nr Southampton)
Type: Full Time, Permanent. Mon‑Fri
Would you like to join a growing business who are passionate about delivering the very best customer experience? We are looking for more Customer Service Advisors to join our team based in our Minstead offices. Our amazing team have helped us to grow at an extraordinary pace and we are looking to expand further. If you like the sound of a friendly, helpful and hardworking culture then you will enjoy being part of our business! We are able to provide great career opportunities for individuals who are looking for development and progression in a fast‑growing business.
What will you be doing day to day? You will be providing exceptional service and support via phone, email, and chat services. Our Advisors are the first point of contact for our customers; you will be guiding them through the vehicle repair process and ensuring they receive the very best service. Alongside contact with our customers, you will also be working closely with our team of Automotive professionals, troubleshooting where needed, ensuring we meet our service levels and keep our customers and network up to date at all times!
How will we support you? You will receive a friendly welcome from our team and you’ll be provided with a proven induction‑training plan to help you learn how we do things. Experienced colleagues will provide you with ongoing guidance, along with support from your Manager and peers.
More about us: Rapid Repair Network are a fast-growing mobile repair service specialising in the repair of bumper scuffs, scratches, dents and small to medium repairs. Our IMI accredited technicians are all highly skilled, performing repairs for a number of large fleets and insurance companies. Our team is very passionate about what we do! They are also friendly, very knowledgeable and go out of their way to help each other.
Who are we looking for? We are looking for a patient, empathetic individual with a flair for conversation, rapport building and able to demonstrate a confident telephone manner. A team player who is proactive and driven with a desire to help.
- Customer service experience: 2 years (preferred)
- Ability to act on your own initiative.
- Excellent communication skills, able to engage with customers and team members concisely.
Own transport is preferred due to location and free on‑site parking is available.
Great working environment
Ability to progress
Pension
Additional staff perks
Customer Services Advisor employer: Rapid Repair Network. Company
Join Rapid Repair Network, a dynamic and rapidly expanding business located in the picturesque Minstead, Hampshire, where we pride ourselves on delivering exceptional customer service. Our friendly and supportive work culture fosters collaboration and growth, offering ample opportunities for career development alongside a competitive salary and performance-related bonuses. With a focus on employee well-being, we provide a welcoming environment, comprehensive training, and unique perks, making us an excellent employer for those seeking a rewarding career in customer service.
Contact Details:
Rapid Repair Network. Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Research Rapid Repair Network and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their friendly, hardworking team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and team members, it’s crucial to demonstrate a confident telephone manner. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you’re passionate about delivering exceptional customer experiences. Share any relevant experiences that highlight your ability to connect with customers and resolve their issues.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your previous experience in customer service and any specific skills that match what we’re looking for, like communication and teamwork.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A friendly and approachable tone can go a long way in showing us you’d fit right into our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Rapid Repair Network. Company
✨Know the Company Inside Out
Before your interview, take some time to research Rapid Repair Network. Understand their services, values, and what makes them unique in the mobile repair industry. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you demonstrated patience, empathy, and effective communication. This is crucial as the role requires a flair for conversation and rapport building.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This will demonstrate your ability to engage with customers and team members concisely, which is key for a Customer Services Advisor.
✨Be Ready to Discuss Teamwork
Since the role involves working closely with automotive professionals and other team members, be prepared to discuss your experience in a team setting. Share examples of how you’ve collaborated effectively and contributed to a positive team environment, reflecting the friendly and helpful culture they value.
