Office Manager in London

A leading property development and management firm specializing in residential schemes across London is seeking a highly organized and experienced Property Office Manager to join their North West London office.

This is a pivotal role within the business, ensuring the smooth day-to-day running of the office while supporting senior management and overseeing all aspects of tenancy coordination. The position combines property administration, compliance oversight, and PA support to the Directors, requiring excellent organisational skills and strong attention to detail.

Key Responsibilities

Oversee the efficient day-to-day operation of the office

Act as the first point of contact for tenants, landlords, and contractors

Manage telephone and email enquiries promptly and professionally

Draft and issue tenancy agreements and related documentation

Progress all tenancies from offer acceptance through to move-in

Administer deposit registrations for all residential lettings

Liaise with suppliers, contractors, landlords, and tenants on maintenance and property matters

Coordinate property inventories, check-ins, and check-outs

Arrange and maintain records for Gas Safety, Electrical, and EPC certifications

Manage and update the CRM system (Release) accurately and regularly

Serve relevant notices (including Section 8 and notices to quit) on residential tenancies

Support ongoing construction project administration and communication

Provide full PA support to Directors, including diary management, travel coordination, and email correspondence

Oversee general office management: stationery ordering, filing, mail distribution, and ensuring a professional working environment

Skills and Experience Required

Minimum of 3 years experience in Office Management or Lettings Administration

Strong understanding of lettings compliance and Assured Shorthold Tenancies (ASTs)

Excellent written and verbal communication skills

Highly organised, proactive, and able to prioritise effectively in an fast-paced environment

Confident managing multiple tasks and working to tight deadlines

Professional telephone manner and exceptional interpersonal skills

Strong attention to detail and commitment to accuracy

Proficient in Microsoft Word, Excel, and PowerPoint

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