Technical Support Engineer (Compressed Air Systems)
Rapid Recruit are currently looking for a Technical Support Engineer on behalf of our client in Blackburn.
Blackburn
Monday – Friday, 9am-5pm
£30k - £40k
Key Responsibilities
- Coordinate all UK technical support activity, ensuring tickets, phone calls and emails are tracked, prioritised and resolved efficiently.
- Act as the primary liaison with HQ technical and engineering teams. Escalate deep-level product anomalies, collaborate on complex engineering issues and source specialised technical data.
- Act as the first point of contact for distributors, engineers and end-users experiencing technical issues with CAS machinery. Provide expert diagnostics via phone and email.
- Arrange and undertake travel to customer and distributor sites across the UK to inspect, troubleshoot and perform hands-on electrical and mechanical repairs on units under warranty.
- Safely handle, diagnose and repair refrigerant circuits, hermetic compressors, expansion valves and condensers on refrigerated air dryers.
- Read electrical schematics, trace faults using multi-meters and replace components such as controllers, contactors, sensors and fans safely.
- Record all technical inquiries, log diagnostic steps, process warranty claims and manage follow-up communications within corporate SLAs.
Requirements
- F-Gas Qualification
- City & Guilds (or equivalent) in electrical engineering, installation, or electrical fault-finding.
- Valid UK Driving Licence with a clean record to drive the company pool car for site attendances.
- Proven ability to coordinate support pipelines, manage multiple ongoing issues and confidently interface with international corporate offices/manufacturing teams.
- Proven background servicing and repairing industrial machinery, ideally compressed air treatment systems, industrial chillers, or commercial HVAC systems.
- Clear, professional verbal and written communication style.
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