At a Glance
- Tasks: Lead the launch and management of a new co-packing operation, ensuring top-notch performance.
- Company: Rapid Pack, a dynamic player in logistics and co-packing.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Ideal for those who thrive in fast-paced, hands-on environments.
- Why this job: Make a real impact by managing operations and building customer relationships.
- Qualifications: Experience in contract packing or logistics, strong leadership and problem-solving skills.
The predicted salary is between 37800 - 46200 £ per year.
Working pattern: Predominantly Monday to Friday and fully site-based, with flexibility during mobilisation and peak periods
The role
Rapid Pack is launching a significant new dedicated co-packing, storage and logistics operation for a major customer.
We are looking for an experienced, hands-on Contract Operations Manager to mobilise the operation and take responsibility for its ongoing performance.
This is not a desk-based contract-administration role.
You will own the customer relationship, production performance, labour efficiency, quality controls and financial delivery of the account.
The products arrive in sealed primary packaging.
Rapid Pack will undertake secondary packing, labelling, cartoning, pallet building, storage and related logistics.
The role does not involve manufacturing products or routinely handling exposed items.
Key responsibilities
- Lead the mobilisation and implementation of the contract
- Act as the principal day-to-day operational contact for the customer
- Translate forecasts into production and staffing plans
- Manage the production lead and wider packing team
- Monitor output, paid labour hours and cost per completed unit
- Build efficient workflows and continuously improve productivity
- Maintain accurate batch, lot, expiry-date, stock, waste and production records
- Ensure hygiene, segregation, traceability and quality procedures are followed
- Oversee first-off, in-process and finished-pack checks
- Investigate complaints, rework and non-conformances
- Implement corrective actions and prevent recurring failures
- Coordinate warehouse, systems and technical requirements
- Produce performance reports for the customer and senior management
- Ensure all chargeable work, materials and services are captured for invoicing
- Control agency labour, overtime and other account expenditure
- Take responsibility for the account's operational contribution and margin
- Performance measures
- Production delivered to schedule
- Units completed per paid labour hour
- Labour cost per completed unit
- Accuracy, quality and traceability
- Waste, rework and complaint levels
- Agency and overtime control
- Complete and accurate invoicing
- Customer satisfaction
- Account contribution and margin
Experience required
- Management experience in contract packing, third-party logistics, fulfilment, warehousing, light manufacturing or another labour-intensive environment
- Experience leading operational teams and managing performance
- Strong production-planning and workflow-management skills
- Evidence of improving productivity and reducing costs
- Experience managing an important customer account or contract
- Good knowledge of stock control, traceability and quality processes
- Confidence using warehouse-management systems, operational data and Excel
- Strong communication and problem-solving skills
- A genuinely hands-on approach
Experience with sealed food, supplements, pharmaceuticals, cosmetics or other controlled consumer products would be advantageous but is not essential.
HACCP, quality-management or continuous-improvement training would be useful, although appropriate training can be provided.
Who this role will suit
The position would suit an experienced Operations Manager, Contract Manager, Co-Packing Manager, Production Manager or Senior 3PL Account Manager.
You must be equally comfortable dealing with senior customer stakeholders, analysing labour and margin figures, and working on the warehouse floor to resolve operational problems.
Contract Operations Manager in Oldbury employer: Rapid Pack Fulfilment
Rapid Pack is an exceptional employer located in the heart of the West Midlands, offering a dynamic work environment where hands-on leadership and operational excellence are highly valued. With a strong focus on employee growth, we provide opportunities for continuous improvement and professional development, ensuring that our team members thrive in their roles. Our collaborative culture fosters innovation and efficiency, making it an ideal place for those seeking meaningful and rewarding employment in the logistics and co-packing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Operations Manager in Oldbury
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Rapid Pack Fulfilment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Rapid Pack Fulfilment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Rapid Pack Fulfilment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Contract Operations Manager in Oldbury
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Rapid Pack Fulfilment:This is your chance to really connect with the team at Rapid Pack Fulfilment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Rapid Pack Fulfilment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Rapid Pack Fulfilment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Rapid Pack Fulfilment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Rapid Pack Fulfilment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
