At a Glance
- Tasks: Lead product development and manage the product backlog in a fast-paced healthtech environment.
- Company: Rapid Health is transforming healthcare access with innovative technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team focused on improving patient care and driving innovation.
- Why this job: Make a real impact on healthcare delivery while working with cutting-edge technology.
- Qualifications: Experience in product ownership and strong communication skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
About Rapid Health
Help practices transform how they deliver care.
At Rapid Health, we are reshaping how patients access healthcare through intelligent, autonomous triage.
Smart Triage is already used by over 3 million patients in NHS primary care, helping practices manage demand safely and get patients to the right care faster.
Rapid Health is entering its next stage of growth.
Smart Triage remains the foundation of the business, HEAL is the weighted near-term opportunity, and our wider platform ambition means we need stronger product ownership, delivery discipline and regulated product capability as we scale.
Role Summary
We are looking for a Product Owner to help shape and deliver the next stage of Rapid Health’s product development.
This is a hands-on product ownership and delivery role in a fast-moving healthtech environment.
You will own the product backlog, turn business and user needs into clear requirements and establish a structured, pragmatic planning and delivery rhythm.
Working across Technology, Clinical, Customer Success, QA and Operations, you will bring together customer, clinical, regulatory and strategic priorities and translate them into clear, prioritised product work.
A key part of the role is creating clarity across the business.
You will need to communicate clearly with both technical and non-technical audiences, ensuring people understand what is being built, why it matters, what is blocked and what decisions are needed.
Purpose
To own product backlog quality and support structured product delivery across Smart Triage, HEAL and Rapid Health’s wider platform development.
The Product Owner will translate customer, clinical, regulatory and business priorities into clear product requirements and maintain visibility from strategic roadmap through to delivery.
The role will improve delivery flow, strengthen release readiness, reduce ambiguity for engineering and help create a scalable product operating model as Rapid Health grows.
- You'll thrive here if you
- Are comfortable bringing structure to ambiguity and building workable processes where they do not yet exist.
- Can turn complex customer, clinical and business needs into clear product requirements.
- Understand agile principles but are pragmatic about applying the right planning and delivery cadence for the team.
- Can work credibly with engineers and understand enough technical context to challenge, clarify and make sensible trade-offs.
- Care about product outcomes and user value, not simply completing tickets.
- Are a strong communicator who can simplify complex information and adapt your communication to different audiences.
- Can connect Technology with the wider business without becoming a bottleneck.
- Are proactive, commercially aware and comfortable working in a growing company where not everything is already defined.
Key responsibilities
- Product backlog ownership
- Own and maintain the product backlog across Smart Triage and wider platform priorities.
- Improve backlog structure and hygiene, removing duplication and ensuring work is clear and appropriately prioritised.
- Separate planned product work from defects, support escalations and reactive requests.
Requirements and readiness
- Translate agreed product direction into clear user stories, requirements and acceptance criteria.
- Ensure work is sufficiently understood and ready before it enters engineering.
- Identify dependencies, risks and unresolved questions early.
- Planning and delivery
- Establish and lead an appropriate planning and delivery cadence, including backlog refinement, delivery planning, review and release readiness.
- Track priorities, dependencies, blockers and decisions through to delivery.
- Help improve delivery structure and predictability as the business scales.
- Prioritisation and trade-offs
- Make trade-offs visible across customer needs, clinical and regulatory requirements, technical constraints, defects and strategic product work.
- Escalate priority conflicts where leadership decisions are required and ensure agreed outcomes flow into the backlog and roadmap.
- Roadmap and strategic delivery
- Work with the Head of Technology, CEO and Business Operations to translate agreed strategic direction into a visible, prioritised roadmap.
- Maintain a medium-term view alongside near-term delivery priorities.
- Cross-functional working and communication
- Work closely with Customer Success, Clinical, QA and Operations to ensure relevant input is captured early.
- Maintain clear visibility of what is being built, why it matters, what is blocked, what decisions are needed and what is ready to release.
- Ideal Profile
- Experience as a Product Owner, Technical Product Owner, Product Delivery Lead or similar in a software, Saa S or B2B technology environment.
- Strong understanding of backlog management, product delivery and pragmatic agile ways of working.
- Experience writing clear user stories, requirements and acceptance criteria.
- Experience establishing or improving delivery processes, rather than only operating within mature ones.
- Comfortable working with engineering, QA, operational teams and senior stakeholders.
- Able to understand technical feasibility, dependencies and data constraints sufficiently to work credibly with engineers.
- Strong prioritisation, facilitation and stakeholder management skills.
- Excellent written and verbal communication, with the ability to make complex information clear and actionable.
- Experience in regulated, compliance-heavy or high-governance environments would be valuable.
- Healthcare, NHS, clinical workflow or medical device experience is helpful but not essential.
- Comfortable using Jira or similar product and delivery management tools.
Product Owner / Delivery Lead in London employer: Rapid Health
At Rapid Health, we pride ourselves on being an innovative employer that values collaboration and growth in the fast-paced healthtech sector. Our commitment to employee development is reflected in our supportive work culture, where you will have the opportunity to shape impactful healthcare solutions while working alongside a diverse team of professionals. With a focus on meaningful outcomes and a dynamic environment, Rapid Health offers a unique chance to contribute to transformative healthcare delivery in a role that is both challenging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner / Delivery Lead in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Rapid Health!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Rapid Health would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Rapid Health through your school's career services!
We think you need these skills to ace Product Owner / Delivery Lead in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner / Delivery Lead, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner / Delivery Lead position at Rapid Health. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Rapid Health
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
