At a Glance
- Tasks: Coordinate engineering services and ensure smooth operational delivery in a fast-paced environment.
- Company: Join Rapid Energy, a rapidly growing leader in the HVAC hire market.
- Benefits: Enjoy competitive salary, company bonus, healthcare, and up to 25 days holiday.
- Other info: Opportunities for growth in a tech-driven, innovative company culture.
- Why this job: Be part of a dynamic team making a real impact in temperature control solutions.
- Qualifications: Strong organisational skills and experience in service coordination or logistics required.
The predicted salary is between 27000 - 32000 £ per year.
Location: Redditch, Worcestershire
Hours: Monday to Friday, 08:00 – 17:00
Starting Salary: £27,000 – £32,000 per annum, dependent on experience
Department: Operations
About Us
Rapid Energy is on an exciting growth trajectory. Since launching in July 2020, we’ve quickly become a leading specialist in the HVAC hire market, ranked the 6th fastest-growing founder‑led, privately owned company in the UK. We help commercial and industrial businesses stay operational with fast, reliable temporary temperature control solutions.
Job Summary
This is an exciting opportunity for a highly organised and proactive individual to join Rapid Energy as a Service Coordinator within our operations team. This role plays a vital part in the day‑to‑day coordination of engineering services, fleet compliance, and operational administration across the business.
Key Responsibilities
- Coordinate and manage engineer scheduling and resourcing across installations, call‑outs, maintenance visits, and off‑hires during operational hours (08:30-17:00)
- Manage new orders, reactive breakdown support, and off‑hire activity to ensure excellent customer service
- Liaise effectively with internal teams, customers, subcontractors, and logistics providers to ensure smooth operational delivery
- Support operational planning to maximise engineer utilisation and fleet availability
- Support fleet management administration, including vehicle compliance and documentation
- Manage road charge registrations and compliance requirements, including Dart Charge and other toll/clean air zone schemes
- Own and maintain the engineer training matrix and accreditation records
- Ensure engineer certifications, qualifications and compliance documentation remain up to date
- Drive compliance standards across operational processes, supporting ISO 9001 and wider business compliance initiatives
- Maintain accurate service records, installation reports, returns checklists and operational documentation
- Support onboarding and administration of suppliers and subcontractors
- Assist with process improvements and operational efficiencies across the service department
- Support the continued rollout and optimisation of business systems and ERP platforms
- Ensure all customer and operational documentation is completed accurately and within required timescales
- Deliver excellent customer communication throughout the service life cycle
- Resolve operational issues proactively and elevate where necessary
- Identify opportunities to improve customer experience and internal efficiency
- Contribute to a culture of continuous improvement and teamwork across the business
Candidate Requirements
- Excellent organisational and administrative skills
- Strong communication and customer service abilities
- Ability to prioritise workload and manage multiple tasks in a fast‑paced environment
- Strong attention to detail and problem‑solving skills
- Proactive and highly organised approach
- Ability to work collaboratively across departments
- Good IT and systems skills
- High energy, resilience, and a results‑focused mindset
- Previous experience in a service coordination, hire control, logistics, or operations role
- Experience within HVAC, plant hire, engineering services, construction, or related industries
- Understanding of compliance processes and Health & Safety requirements
- Experience managing engineer scheduling and fleet administration
- Familiarity with ISO 9001 processes and documentation
- Experience using BigChange and/or Quickbase
- Experience with ERP or operational management systems
What We Offer
- Company bonus scheme
- Company events
- Life cover and private healthcare for you and your family
- Cycle to work scheme
- Free eye tests
- Pension
- Up to 25 days’ holiday entitlement + public holidays
Commitment to Equal Opportunity
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Service Coordinator in Redditch employer: Rapid Energy Ltd
Rapid Energy is an exceptional employer, offering a dynamic work environment in Redditch where employees can thrive in a fast-growing company dedicated to operational excellence and innovation. With a strong focus on employee development, competitive benefits including a company bonus scheme, private healthcare, and generous holiday entitlement, Rapid Energy fosters a culture of teamwork and continuous improvement, making it an ideal place for those seeking meaningful and rewarding careers in the HVAC industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the HVAC and operations field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Rapid Energy and understanding their services. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their growth and success.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios related to service coordination and how you would handle them. This will help you shine during interviews, especially when they ask about your experience with operational challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rapid Energy team.
We think you need these skills to ace Service Coordinator in Redditch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your organisational skills and experience in service coordination or logistics, as these are key for us at Rapid Energy.
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, it’s important to showcase your strong communication abilities. Use examples from your past experiences to demonstrate how you’ve effectively communicated in a fast-paced environment.
Be Detail-Oriented:Attention to detail is crucial for this position. When filling out your application, double-check for any typos or errors. We want to see that you can maintain accuracy in your work right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Rapid Energy!
How to prepare for a job interview at Rapid Energy Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Rapid Energy. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Service Coordinator, organisation is key. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated projects. Highlight how your proactive approach led to positive outcomes.
✨Communicate Clearly and Confidently
Effective communication is crucial for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, demonstrating your strong customer service abilities.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific operational challenges. Think of scenarios related to scheduling conflicts or compliance issues, and prepare structured responses that showcase your problem-solving skills and ability to think on your feet.
