At a Glance
- Tasks: Coordinate engineering services and ensure smooth operational delivery in a fast-paced environment.
- Company: Join Rapid Energy, a rapidly growing leader in the HVAC hire market.
- Benefits: Enjoy competitive salary, company bonus, healthcare, and up to 25 days holiday.
- Other info: Opportunities for career growth in a tech-driven, innovative company.
- Why this job: Be part of a dynamic team making a real impact in temperature control solutions.
- Qualifications: Strong organisational skills and experience in service coordination or logistics.
The predicted salary is between 32000 - 32000 £ per year.
Location: Redditch, Worcestershire
Hours: Monday to Friday, 08:00 – 17:00
Starting Salary: £27,000 – £32,000 per annum, dependent on experience
Department: Operations
About Us
Rapid Energy is on an exciting growth trajectory. Since launching in July 2020, we’ve quickly become a leading specialist in the HVAC hire market, ranked the 6th fastest-growing founder‑led, privately owned company in the UK. We help commercial and industrial businesses stay operational with fast, reliable temporary temperature control solutions.
Job Summary
This is an exciting opportunity for a highly organised and proactive individual to join Rapid Energy as a Service Coordinator within our operations team. This role plays a vital part in the day‑to‑day coordination of engineering services, fleet compliance, and operational administration across the business.
Key Responsibilities
- Coordinate and manage engineer scheduling and resourcing across installations, call‑outs, maintenance visits, and off‑hires during operational hours (08:30-17:00)
- Manage new orders, reactive breakdown support, and off‑hire activity to ensure excellent customer service
- Liaise effectively with internal teams, customers, subcontractors, and logistics providers to ensure smooth operational delivery
- Support operational planning to maximise engineer utilisation and fleet availability
- Support fleet management administration, including vehicle compliance and documentation
- Manage road charge registrations and compliance requirements, including Dart Charge and other toll/clean air zone schemes
- Own and maintain the engineer training matrix and accreditation records
- Ensure engineer certifications, qualifications and compliance documentation remain up to date
- Drive compliance standards across operational processes, supporting ISO 9001 and wider business compliance initiatives
- Maintain accurate service records, installation reports, returns checklists and operational documentation
- Support onboarding and administration of suppliers and subcontractors
- Assist with process improvements and operational efficiencies across the service department
- Support the continued rollout and optimisation of business systems and ERP platforms
- Ensure all customer and operational documentation is completed accurately and within required timescales
- Deliver excellent customer communication throughout the service life cycle
- Resolve operational issues proactively and elevate where necessary
- Identify opportunities to improve customer experience and internal efficiency
- Contribute to a culture of continuous improvement and teamwork across the business
Candidate Requirements
- Excellent organisational and administrative skills
- Strong communication and customer service abilities
- Ability to prioritise workload and manage multiple tasks in a fast‑paced environment
- Strong attention to detail and problem‑solving skills
- Proactive and highly organised approach
- Ability to work collaboratively across departments
- Good IT and systems skills
- High energy, resilience, and a results‑focused mindset
- Previous experience in a service coordination, hire control, logistics, or operations role
- Experience within HVAC, plant hire, engineering services, construction, or related industries
- Understanding of compliance processes and Health & Safety requirements
- Experience managing engineer scheduling and fleet administration
- Familiarity with ISO 9001 processes and documentation
- Experience using BigChange and/or Quickbase
- Experience with ERP or operational management systems
What We Offer
- Company bonus scheme
- Company events
- Life cover and private healthcare for you and your family
- Cycle to work scheme
- Free eye tests
- Pension
- Up to 25 days’ holiday entitlement + public holidays
Commitment to Equal Opportunity
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Service Coordinator in Redditch employer: Rapid Energy Ltd
Rapid Energy is an exceptional employer, offering a dynamic work environment in Redditch, Worcestershire, where employees can thrive in a fast-growing company that prioritises operational excellence and technological advancement. With a strong focus on employee development, competitive salaries, and a comprehensive benefits package including life cover, private healthcare, and generous holiday entitlement, Rapid Energy fosters a culture of teamwork and continuous improvement, making it an ideal place for those seeking meaningful and rewarding careers in the HVAC industry.
