We have an excellent opportunity in our Customer Support Team for a full time CSE, this is a great opportunity to kick start your career and gain valuable experience.
Purpose of the Role
The Customer Support Executive plays a critical role in ensuring exceptional customer satisfaction and maintaining positive customer relationships. Provides timely and effective assistance to customers, ensuring a seamless customer experience. Effectively manages, oversees and organises the interaction between a customer and Rapid throughout the customer lifecycle. Plays an important role in ensuring our customers have a positive and satisfying experience. Responsible for addressing customer enquiries, resolving issues, and providing exceptional service through various communication channels.
Key Accountability
Responsible for managing excellent communication and interaction between the customer and the company, providing a high quality of customer service which increases the company’s reputation leading to increased sales. With a range of duties that include processing orders, handling enquiries via incoming calls, updating customer accounts and dealing with correspondence, the Customer Support Executive is the front line for customer interaction with Rapid.
Opportunities for Growth
We believe in investing in our employees' growth and development. Whether you're just starting your career or looking to advance to the next level, we provide ample opportunities for learning, competence development, and career advancement.
Work-Life Balance
We understand the importance of maintaining a healthy work-life balance. That's why we offer flexible work arrangements and comprehensive benefits packages to support our employees' overall well-being.
Benefits
- 25 days holiday (increasing by one day per full calendar year to a maximum of 29) + statutory public holidays
Customer Support Executive in Colchester employer: Rapid Electronics
Rapid Electronics is an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. With flexible working hours and a generous benefits package, including 25 days of holiday, employees can achieve a healthy work-life balance while developing their careers in a dynamic environment in Colchester.
