RTA Claims Handler (Senior) in Essex

Rapid Auto Assist is one of the UK's leading accident management and credit hire providers, delivering replacement vehicles, claims management and recovery solutions to motorists, taxi drivers and commercial clients nationwide.

Our reputation is built on providing a fast, professional and customer-focused service that keeps our clients moving following a non-fault accident.

We are seeking an experienced and motivated Senior RTA Claims Handler to join our growing Claims Team.

As a Senior RTA Claims Handler, you will be responsible for managing a portfolio of non-fault road traffic accident claims from initial notification through to settlement or litigation referral.

You will handle higher-value and more complex claims, take ownership of key insurer negotiations, and act as a point of support and guidance for less experienced handlers.

This is an excellent opportunity for an experienced claims professional looking to progress their career within a dynamic and expanding business.

Key Responsabilities

• Manage a caseload of non-fault motor and credit hire claims from inception through to conclusion.
• Investigate accident circumstances and assess liability using available evidence.
• Liaise with customers, insurers, solicitors, engineers, repairers and other stakeholders.
• Manage credit hire requirements, ensuring mitigation and recoverability principles are maintained.
• Coordinate vehicle repairs, engineering inspections and total loss settlements.
• Negotiate liability and settlement outcomes with third-party insurers.
• Identify and upscale fraud concerns, indemnity issues and recovery risks.
• Prepare and review payment packs, invoices and supporting documentation.
• Maintain accurate, compliant and audit-ready claim files.
• Provide guidance and support to Claims Handlers on complex or disputed cases.
• Assist management in maintaining service standards, file quality and operational performance.
• Contribute to process improvements and share best practice across the team.

What we’re looking for

• Minimum 2 years' experience handling RTA, motor, credit hire or accident management claims.
• Strong understanding of liability assessment and motor claims handling.
• Experience managing claims from first notification through to settlement.
• Excellent communication and negotiation skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• High level of attention to detail and accuracy.
• Proficient in Microsoft Office and claims management systems.
• Ability to work independently while contributing positively to a team environment.
• Experience handling disputed liability or higher-value claims.
• Knowledge of credit hire recoverability and mitigation principles.
• Understanding of GTA processes and motor litigation.
• Insurance, legal or claims-related qualifications (Cert CII, CILEx or equivalent).
• Previous experience supporting, mentoring or coaching colleagues.

What we offer

• Competitive salary based on experience.
• Career development and progression opportunities.
• Supportive and collaborative working environment.
• Ongoing training and professional development.
• Opportunity to work within a growing and ambitious organisation.
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