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For Companies At a Glance
- Tasks: Be the go-to person for customer delivery queries and ensure smooth communication.
- Company: Join Rapid Access, a caring and innovative manufacturing company.
- Benefits: Enjoy a monthly bonus, paid lunches, and a unique birthday bonus.
- Other info: 25 days annual leave, health assessments, and a company pension.
- Why this job: Make a difference in a supportive environment while developing your skills.
- Qualifications: Strong customer service skills and at least one year of admin experience.
The predicted salary is between 24000 - 30000 £ per year.
About Rapid Access
Established for over 15 years, Rapid Access Ltd is an ever-expanding manufacturing company of Steel Access Panels and Riser doors to the construction industry, operating across 3 facilities in Warwickshire. We are a company dedicated to providing impeccable customer service and believe this is achieved through high levels of employee satisfaction. Rapid Access Ltd is caring and supportive to our employees, families, local community, and the planet.
The Opportunity
Rapid Access Ltd is expanding our team and seeking a dedicated Customer Service Administrator. This role offers the opportunity to work in a supportive and positive work environment, with access to training courses for personal development, a monthly bonus scheme following probation, and a unique birthday bonus, while making a difference in an innovative and diverse company.
What You’ll Be Doing
- As a Customer Service Administrator, you will be the primary contact for customers with delivery-related enquiries and issues.
Your Responsibilities Will Include:
- Communicating promptly and clearly with customers to provide updates on delivery statuses.
- Assisting customers with rescheduling deliveries and processing returns.
- Proactively informing customers of any delays or issues and offering alternative solutions.
- Answering calls and emails in a timely and professional manner.
- Raising quotations and processing orders via our in-house system.
- Scanning, filing, and emailing proof of deliveries (PODs).
- Offering support to management as required.
What We’re Looking For
- Excellent telephone manner and strong customer service skills, both written and verbal.
- Ability to work independently and as part of a team.
- Tech Savvy: The ability to use a PC as part of your duties.
- Minimum of one year of experience in administration and customer service.
What You’ll Get In Return
- Monthly bonus scheme following completion of probation.
- Paid lunch fortnightly and a unique birthday bonus.
- Employee Assistance Programme (EAP).
- 25 days annual leave with extra holidays after five years of service.
- Annual health assessments.
- Company pension and participation in work events.
- Christmas shutdown.
Working Hours
Customer Service Administrator employer: RAPID ACCESS LTD
Contact Detail:
RAPID ACCESS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching Rapid Access Ltd and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in their mission of providing impeccable customer service.
✨Tip Number 3
Practice your communication skills! Since this role is all about clear and prompt communication, try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our supportive and innovative team at Rapid Access Ltd.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Administrator role. Highlight your customer service experience and any relevant admin skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to work at Rapid Access and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and professional. Pay attention to grammar and spelling, as this reflects your attention to detail and customer service skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RAPID ACCESS LTD
✨Know the Company Inside Out
Before your interview, take some time to research Rapid Access Ltd. Understand their products, values, and commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your excellent telephone manner and strong customer service skills. Think of specific situations where you resolved issues or went above and beyond for a customer, as this will resonate well with the interviewers.
✨Be Tech Savvy
Since the role requires using a PC for various tasks, brush up on any relevant software or systems you might encounter. If you have experience with similar tools, be ready to discuss how you used them to improve efficiency or customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.