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- Tasks: Lead a team to enhance customer interactions and support.
- Company: A leading cycling apparel brand with a strong community focus.
- Benefits: Hybrid work model, supportive team culture, and growth opportunities.
- Why this job: Join a passionate team and make a difference in customer experiences.
- Qualifications: Experience in customer service and familiarity with Dixa and Zendesk.
- Other info: Flexible work environment that values teamwork and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
A leading cycling apparel company is seeking a Community Support Team Lead to manage their in-house team and enhance customer interactions. The ideal candidate will have prior experience in customer service, proficiency in tools like Dixa and Zendesk, and embody the company's values. This role requires a comfortable approach to remote work, with expectations to ensure quality in customer interactions. The position includes a blend of office and remote work, contributing to a positive team culture.
Customer Support Team Lead (Hybrid/Remote) in London employer: Rapha
Contact Detail:
Rapha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Lead (Hybrid/Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cycling or customer service industry. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Dixa and Zendesk, make sure to highlight that in conversations. Share specific examples of how you’ve used these tools to enhance customer interactions.
✨Tip Number 3
Prepare for virtual interviews! Since this role is hybrid/remote, practice your video call skills. Make sure your tech is sorted, and find a quiet spot where you can shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Team Lead (Hybrid/Remote) in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled customer interactions and resolved issues, so share specific examples that showcase your skills.
Familiarity with Tools is Key: If you’ve used tools like Dixa or Zendesk, let us know! Mentioning your proficiency with these platforms can really set you apart, as we value tech-savvy candidates who can hit the ground running.
Embrace Our Values: Take a moment to understand our company values and reflect them in your application. We’re looking for someone who embodies what we stand for, so don’t be shy about sharing how you align with our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rapha
✨Know Your Tools
Familiarise yourself with Dixa and Zendesk before the interview. Being able to discuss your experience with these tools will show that you’re prepared and understand the technical side of customer support.
✨Emphasise Team Culture
Since this role involves managing a team, be ready to talk about how you’ve contributed to a positive team culture in previous roles. Share specific examples of how you’ve motivated your team or resolved conflicts.
✨Showcase Customer Interaction Skills
Prepare to discuss your approach to enhancing customer interactions. Think of scenarios where you turned a negative experience into a positive one, and be ready to share those stories.
✨Remote Work Comfort
As this position is hybrid/remote, highlight your experience with remote work. Discuss how you stay organised and maintain communication with your team, ensuring quality service even from a distance.
