Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to enhance customer interactions and support.
- Company: A leading cycling apparel brand with a strong community focus.
- Benefits: Hybrid work model, competitive salary, and a supportive team culture.
- Why this job: Join a passionate team and make a difference in customer experiences.
- Qualifications: Experience in customer service and familiarity with Dixa and Zendesk.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading cycling apparel company is seeking a Community Support Team Lead to manage their in-house team and enhance customer interactions. The ideal candidate will have prior experience in customer service, proficiency in tools like Dixa and Zendesk, and embody the company's values. This role requires a comfortable approach to remote work, with expectations to ensure quality in customer interactions. The position includes a blend of office and remote work, contributing to a positive team culture.
Customer Support Team Lead (Hybrid/Remote) employer: Rapha
Contact Detail:
Rapha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Lead (Hybrid/Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the cycling or customer service industry. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Dixa and Zendesk, make sure to highlight that in conversations. Share specific examples of how you’ve used these tools to enhance customer interactions.
✨Tip Number 3
Prepare for virtual interviews! Since this role is hybrid/remote, practice your video call skills. Make sure your tech is sorted, and create a distraction-free environment to showcase your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our community. It shows initiative and enthusiasm!
We think you need these skills to ace Customer Support Team Lead (Hybrid/Remote)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled customer interactions and resolved issues, so share specific examples that showcase your skills.
Familiarity with Tools is Key: If you’ve used tools like Dixa or Zendesk, let us know! Mentioning your proficiency with these platforms can really set you apart, as we value tech-savvy candidates who can hit the ground running.
Embody Our Values: Take a moment to reflect on our company values and weave them into your application. We’re looking for someone who not only fits the role but also aligns with our culture and mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rapha
✨Know Your Tools
Familiarise yourself with Dixa and Zendesk before the interview. Being able to discuss your experience with these tools will show that you’re prepared and understand the technical aspects of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific situations where you enhanced customer interactions or improved team performance, as this will resonate well with the company's focus on quality.
✨Embrace Remote Work Culture
Since this role is hybrid/remote, be ready to discuss your experience working in such environments. Share how you maintain communication and foster team spirit, which is crucial for a positive team culture.
✨Align with Company Values
Research the company’s values and think about how your personal values align with them. Be prepared to articulate this connection during the interview, as it shows you’re not just a fit for the role but also for the company culture.
