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For Companies At a Glance
- Tasks: Engage with customers, provide product knowledge, and assist in café operations.
- Company: Join Rapha, a leading brand dedicated to making cycling the world's favourite sport.
- Benefits: Enjoy a 50% discount on apparel, annual clothing allowance, and team ride days.
- Why this job: Be part of a vibrant community, share your passion for cycling, and enhance customer experiences.
- Qualifications: Experience in luxury retail or café environments; passion for cycling is a plus.
- Other info: Flexible hours and a positive work culture await you at Rapha.
Clubhouse Assistant
Rapha\’s mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike.
Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving the finest coffee and great food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities Worldwide.
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
- Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
- Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
- Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge
- Understand the full café offering and recommend menu items to customers
- Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Assist in the preparation of café offerings to support the chef as required
- Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Clubhouse Assistant will have the following skills and qualities:
- Experience in a luxury retail environment
- Experience in a cafe environment/barista training would be an advantage
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly – a good communicator that is approachable and engaging
- Ability to prioritise and demonstrate initiative
- Knowledge of the Rapha brand
- Ability to be flexible and agile to meet business needs
- Interested in cycling of any form or active sports is desirable
- An interest in coffee/barista training would also be an advantage
Working at Rapha:
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer
- We offer all our employees a 50% apparel discount and a discount for family and friends
- Annual clothing allowance
- Team ride days
- Company pension scheme
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Clubhouse Assistant London (Part-Time) Clubhouse London · London employer: Rapha
Contact Detail:
Rapha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clubhouse Assistant London (Part-Time) Clubhouse London · London
✨Tip Number 1
Familiarise yourself with Rapha's brand values and product range. Being able to speak passionately about their cycling gear and culture will show your genuine interest and make you stand out as a candidate.
✨Tip Number 2
Engage with the local cycling community before your interview. Attend events or rides at the Clubhouse to network and demonstrate your enthusiasm for cycling, which can help you connect with the team.
✨Tip Number 3
Practice your customer service skills in a retail or café setting. Think of specific examples where you've gone above and beyond for customers, as this will be crucial in showcasing your ability to deliver the legendary Rapha experience.
✨Tip Number 4
Be prepared to discuss how you would create a welcoming environment for visitors. Consider ideas for events or promotions that could enhance the Clubhouse experience and align with Rapha's mission.
We think you need these skills to ace Clubhouse Assistant London (Part-Time) Clubhouse London · London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Clubhouse Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Show Your Passion: Express your enthusiasm for cycling and the Rapha brand in your application. Mention any relevant experiences or interests that demonstrate your commitment to the sport and customer service.
Highlight Relevant Experience: Emphasise your experience in luxury retail and café environments. Provide specific examples of how you've delivered exceptional customer service and contributed to a positive team atmosphere.
Craft a Personal Cover Letter: Write a personalised cover letter that reflects your personality and passion for the role. Use it to explain why you want to work at Rapha and how you can contribute to creating a welcoming environment for customers.
How to prepare for a job interview at Rapha
✨Show Your Passion for Cycling
Make sure to express your enthusiasm for cycling during the interview. Share any personal experiences or stories related to cycling that highlight your passion and connection to the sport, as this aligns with Rapha's mission.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you engaged with customers, understood their needs, and delivered solutions, as this is crucial for the Clubhouse Assistant role.
✨Familiarise Yourself with Rapha Products
Do your homework on Rapha's product range and be ready to discuss specific items. Showing that you have knowledge about their offerings will demonstrate your commitment to being a knowledgeable ambassador for the brand.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work in a team and adapt to changing situations. Share examples of how you've collaborated with others in previous roles and how you can contribute to creating a positive working environment at the Clubhouse.