Assistant Clubhouse Manager, Rapha London Clubhouse London · London

Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement. We love cycling in all its forms, from the city streets to the highest peaks. And we know its power to transform lives. Led by innovation, we embody this love through a dedication to the world's greatest sport, by setting a new standard in design and pushing the cutting edge of performance and human craft.

Our Clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you’ll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha experience.

We are looking for an Assistant Clubhouse Manager to lead the team in the efficient running of the Clubhouse, in order to achieve operational and commercial success. A seasoned retailer and a natural leader, you know what it takes to create a world-class customer experience, bringing the Rapha brand to life. The Assistant Manager will help build and develop a highly skilled and high-achieving team that can cope with the pressures and demands of the complete Rapha experience. Strong commercial awareness skills are vital, as is building relationships with the Regional and Central teams to ensure the Clubhouse's continued success. With energy and a strong desire to engage in the local cycling community, ride with customers, and build relationships, you will help create a store environment that flourishes.

The Role

• Lead and manage a high performing Clubhouse team in line with brand strategies and drive an inspirational customer experience.
• Ensure every guest receives a world-class experience that embodies the best of Rapha and is aligned with our values.
• Support the Clubhouse General Manager in owning Rapha in London – Create a community around the Clubhouse, make decisions, and take action to grow the cycling culture and deliver Rapha’s business goals.
• Leverage business insights and product performance to identify commercial and community opportunities.
• Ensure all policies and procedures are followed and minimise any losses to the business with meticulous attention to detail.
• Work with Merchandising & VM Teams to highlight the best product selection while maintaining high standards.
• Coach & develop teams to embody Rapha’s behaviours and values.
• Cascade communications to all members of the store team and lead by example.
• Be a Rapha ambassador, seen as a role model who brings Rapha’s core values to life.

The Candidate

• 2+ years experience in a retail management role.
• Passion for delivering world-class customer experiences and being present on the sales floor.
• Proven track record of delivering results and exceeding expectations.
• An understanding of food & beverage retailing (experience in café operations is a plus).
• Excellent planning and organisational skills, and meticulous attention to detail.
• Ability to demonstrate excellent leadership and people management skills.
• Enthusiastic about community and relationship-building in the cycling scene.
• Ability to network, recruit, train, and develop talent.
• Creativity to host memorable events that bring Rapha’s experience to life.
• Strong verbal and written communication skills.
• Ability to be flexible and agile to meet business needs.
• Entrepreneurial spirit with a track record of delivering results.
• Comfortable working in a fast-paced, autonomous environment.

Working at Rapha

We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:

• 50% apparel discount and a discount for family and friends.
• An annual clothing allowance.
• An employee bonus scheme with the opportunity to earn up to 5% of your annual salary.
• Free membership to the Rapha Cycling Club.
• Bike racing expenses up to £35 per race entry.
• Team ride days.
• Mental health support with MyndUp.
• Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo.
• Company Pension Scheme.
• Enhanced Parental Leave.