Product Owner in Sheffield

Job ID

• Role: Product Owner – Major Incident Management
• Work Model: Hybrid ( 2 days /week onsite)

Contract Duration: 6–12 Months.

Notice Period: Immediate to 30 Days Preferred and No Sponsorship Provided for this role

About the Role

We are seeking an experienced Product Owner with expertise in Major Incident Management to support a large-scale enterprise technology environment.

The ideal candidate will have a strong background in IT Service Management (ITSM), Incident Management, and Financial Services, with the ability to manage critical incidents, engage stakeholders, and drive service restoration in a fast-paced 24x7 environment.

Key Responsibilities

• Lead and coordinate the end-to-end Major Incident Management process.
• Triage and prioritize critical incidents based on business impact and urgency.
• Drive service recovery activities and coordinate technical teams to restore services within agreed SLAs.
• Communicate incident status, business impact, recovery progress, and resolution updates to senior management and business stakeholders.
• Issue Major Incident Notifications (MINs) and facilitate Management Escalation Calls (MECs).
• Conduct and contribute to Major Incident Reviews (MIRs) and Root Cause Analysis (RCA).
• Execute Incident Management processes in accordance with IT Service Management (ITSM) best practices.
• Ensure accurate documentation of the incident lifecycle to support reporting, compliance, and continuous improvement.
• Work closely with Business Service Owners, Engineering, Operations, and Technology teams to improve service resilience and reduce recurring incidents.
• Drive continual service improvement initiatives by identifying opportunities to enhance incident response, recovery, and operational efficiency.
• Required Skills & Experience

-Minimum 5 years of experience in Technology Major Incident Management.

-Experience working within the Banking or Financial Services industry.

-Strong understanding of IT Service Management (ITSM) and Incident Management processes.

-Proven expertise in

• -Major Incident Management
• -Risk Management (IT/Operational)
• -Stakeholder Management
• -Service Recovery
• -Incident Escalation
• -Root Cause Analysis

-Strong command and control skills during high-severity incidents.

-Experience working in Agile environments.

-Strong analytical, decision-making, and problem-solving skills.

-Excellent written and verbal communication skills with the ability to engage senior leadership and business stakeholders.

Key Competencies

• Major Incident Management
• IT Service Management (ITSM)
• Risk Management
• Stakeholder Management
• Service Recovery & Operational Excellence
• Incident Communication & Escalation
• Root Cause Analysis (RCA)
• Agile Delivery
• Operational Governance & Compliance
• Key Accountabilities
• Minimize business disruption through effective incident coordination and rapid service restoration.
• Improve service quality by reducing Mean Time to Restore (MTTR) and recurring incidents.
• Drive collaboration across technology, operations, and business teams.
• Ensure compliance with operational governance, audit, and regulatory requirements.
• Promote continual service improvement through trend analysis and process optimization.
• Deliver accurate reporting and meaningful incident metrics to support operational decision-making.
• Preferred Qualifications
• Experience working within large-scale enterprise or regulated environments.
• Knowledge of ITIL Incident Management best practices.
• Experience managing cross-functional teams during critical production incidents.
• Interested Candidates

Please share your updated CV along with the following details

• Total Experience
• Relevant Major Incident Management Experience
• Banking/Financial Services Experience
• Current Location
• Current Salary/Rate
• Expected Salary/Rate
• Notice Period
• UK Work Authorization Status
• Email: *