At a Glance
- Tasks: Lead Major Incident Management and coordinate service recovery in a fast-paced environment.
- Company: Dynamic enterprise technology firm based in Sheffield with a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team focused on continuous improvement and operational efficiency.
- Why this job: Make a real impact by managing critical incidents and improving service resilience.
- Qualifications: Experience in IT Service Management and strong stakeholder engagement skills.
The predicted salary is between 58983 - 58983 £ per year.
We are seeking an experienced Product Owner with expertise in Major Incident Management to support a large-scale enterprise technology environment. The ideal candidate will have a strong background in IT Service Management (ITSM), Incident Management, and Financial Services, with the ability to manage critical incidents, engage stakeholders, and drive service restoration in a fast-paced 24x7 environment.
Key Responsibilities:
- Lead and coordinate the end-to-end Major Incident Management process.
- Triage and prioritize critical incidents based on business impact and urgency.
- Drive service recovery activities and coordinate technical teams to restore services within agreed SLAs.
- Communicate incident status, business impact, recovery progress, and resolution updates to senior management and business stakeholders.
- Issue Major Incident Notifications (MINs) and facilitate Management Escalation Calls (MECs).
- Conduct and contribute to Major Incident Reviews (MIRs) and Root Cause Analysis (RCA).
- Execute Incident Management processes in accordance with IT Service Management (ITSM) best practices.
- Ensure accurate documentation of the incident lifecycle to support reporting, compliance, and continuous improvement.
- Work closely with Business Service Owners, Engineering, Operations, and Technology teams to improve service resilience and reduce recurring incidents.
- Drive continual service improvement initiatives by identifying opportunities to enhance incident response, recovery, and operational efficiency.
Product Owner employer: Rapd Service
At Rapid Service, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Senior Cloud Security Engineer, you will not only engage in cutting-edge cloud security projects but also benefit from ongoing training and mentorship opportunities in a collaborative environment. Located in a vibrant tech hub, our team enjoys flexible working arrangements and a strong commitment to work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers.
