At a Glance
- Tasks: Lead and mentor an IT support team while providing hands-on technical support.
- Company: Join a leading international manufacturing and engineering organisation.
- Benefits: Flexible location, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and operational excellence.
- Why this job: Make a real impact in IT operations across multiple sites.
- Qualifications: Experience in IT infrastructure and team leadership is essential.
The predicted salary is between 45000 - 60000 £ per year.
Ranson Barnes Recruitment Ltd is pleased to be partnering with a leading international manufacturing and engineering organisation in the search for an experienced IT Site Support Manager. While the position can be based anywhere in the UK (with travel), there is a preference for candidates located within easy reach of the Warwickshire region to support site presence and collaboration. This is a hands-on leadership role responsible for delivering IT support and infrastructure services across multiple UK locations.
Supporting both operational and office-based environments, you will lead a small IT team while remaining actively involved in technical support, infrastructure management, service delivery, and business continuity activities. Working closely with wider technology teams, you will help ensure reliable, secure, and efficient IT operations across the business.
Key Responsibilities- Lead, mentor, and develop a team of IT support professionals while remaining hands-on technically.
- Manage IT service delivery across multiple sites, ensuring high levels of user support and operational performance.
- Act as the primary IT contact for local stakeholders and business leadership teams.
- Support and maintain server, desktop, virtualisation, network, and connectivity infrastructure.
- Provide escalation support for complex technical issues and major incidents.
- Oversee device lifecycle management, asset control, system patching, and technical documentation.
- Support enterprise applications, including ERP systems (notably JD Edwards / JDE EnterpriseOne) within a manufacturing environment.
- Manage backup, disaster recovery, business continuity, and cybersecurity-related activities.
- Coordinate with third-party suppliers and technology partners to ensure effective service delivery and support.
- Proven experience in a hands-on IT infrastructure, systems administration, or technical support environment.
- Previous experience leading, supervising, or mentoring IT support teams.
- Strong knowledge of Microsoft server and desktop technologies, Active Directory, and cloud-based identity services.
- Experience with virtualisation technologies, networking fundamentals, and endpoint management solutions.
- Experience supporting or administering JD Edwards (JDE / EnterpriseOne) ERP systems is highly desirable.
- Demonstrable experience supporting business-critical systems and maintaining operational stability.
- Knowledge of backup, recovery, and business continuity processes.
- Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
- A degree in IT, Computer Science, or equivalent commercial experience is desirable.
- Experience within manufacturing, engineering, industrial, or multi-site environments.
- Understanding of cybersecurity controls, compliance requirements, and audit processes.
- Experience supporting disaster recovery planning and testing activities.
- Familiarity with global or internationally distributed IT environments.
- A hands-on leader who enjoys combining management responsibilities with technical involvement.
- Strong organisational, prioritisation, and problem-solving skills.
- Proactive and customer-focused approach to service delivery.
- Commitment to continuous improvement, operational excellence, and documentation standards.
If you’re interested in learning more about this opportunity, please get in touch or click apply now. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.
IT Site Support Manager in Warwick employer: Ranson Barnes Recruitment Limited
Ranson Barnes Recruitment Ltd offers an exceptional work environment for the IT Site Support Manager role, characterised by a collaborative culture and a commitment to employee development. With a focus on hands-on leadership and technical involvement, employees benefit from opportunities to grow their skills while working with cutting-edge technology in a dynamic international manufacturing setting. Located conveniently near Warwickshire, this role provides a unique chance to make a significant impact across multiple sites, ensuring reliable IT operations and fostering a proactive service delivery approach.
Contact Details:
Ranson Barnes Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Site Support Manager in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in manufacturing or engineering. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get hands-on! If you can, volunteer for IT projects or offer your skills to local businesses. This not only boosts your experience but also shows potential employers that you're proactive and passionate about IT support.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've managed teams and solved complex issues in the past. We want to see your hands-on experience shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Site Support Manager in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Site Support Manager role. Highlight your hands-on leadership experience and technical expertise, especially in areas like Microsoft technologies and JD Edwards.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led IT teams and managed service delivery in previous positions, and don’t forget to show your passion for technology!
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Mention any complex technical issues you've resolved or improvements you've implemented in IT operations to demonstrate your proactive approach.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Ranson Barnes Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft server and desktop technologies, Active Directory, and virtualisation. Be ready to discuss your hands-on experience with these systems, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
Since this role involves leading a small IT team, be prepared to share examples of how you've mentored or developed team members in the past. Highlight your leadership style and how you balance management responsibilities with technical tasks.
✨Understand the Business Context
Familiarise yourself with the manufacturing and engineering sectors, particularly how IT supports operations in these environments. Be ready to discuss how you've ensured operational stability and supported business-critical systems in previous roles.
✨Communicate Effectively
Strong communication skills are key for this position. Practice explaining complex technical concepts in simple terms, as you'll need to engage with both technical and non-technical stakeholders. Think of examples where you've successfully navigated these conversations.
