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- Tasks: Provide first-line technical support and troubleshoot issues for clients.
- Company: Fast-growing, award-winning tech services company with a vibrant culture.
- Benefits: Bonus scheme, pension, casual dress, company events, and remote work options.
- Why this job: Kickstart your IT career while helping well-known brands solve tech problems.
- Qualifications: Fluency in French or Dutch and a passion for digital technology.
- Other info: Full training provided; great opportunity for career growth in tech support.
The predicted salary is between 24000 - 36000 £ per year.
Please do not apply unless you are fluent in FRENCH or DUTCH.
Hours: 37.5 hours per week, Mon-Fri.
Ranson Barnes Recruitment Ltd are delighted to be working again with this fast-growing, award-winning technology services company whose clients range of well-known retail and commercial brands. Due to continued business growth, they are expanding their Technical Support team and are looking for a motivated, customer-focused individual to join them.
Role Summary
The Technical Support Analyst will provide first-line technical support to clients, handling incoming support requests via phone and ticketing systems. You will proactively troubleshoot technical issues, resolve problems efficiently, and identify root causes while maintaining a high standard of service. This role is ideal for someone seeking their first helpdesk position and looking to build a long-term career in IT and technical support.
Key Responsibilities
- Provide direct technical support to clients via phone and ticketing system
- Troubleshoot hardware and software issues remotely
- Resolve incidents and service requests within agreed SLAs
- Accurately log, track, and update support tickets
- Identify recurring issues and assist with root cause analysis
- Communicate clearly and professionally with clients in French or Dutch, as well as English
- Follow documented processes and contribute to service improvements
Skills & Experience
- Fluency in French or Dutch (spoken and written) is essential
- Good understanding of remote support desk environments
- Knowledge of PC hardware configuration and troubleshooting
- Experience managing Windows operating systems (XP through Windows 7 or higher)
- Strong attention to detail with a quality-focused mindset
- Friendly, professional manner with excellent written and verbal communication skills
- Genuine interest and passion for digital technology
Full training will be provided on internal systems, hardware, configurations, and processes.
Benefits
- Bonus scheme
- Company pension
- Casual dress
- Company events
- On-site parking
- Work from home options (after 8 weeks)
If you’re interested in learning more about this opportunity, please get in touch or click apply now.
Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.
Technical Support Team Member employer: Ranson Barnes Recruitment Limited
Contact Detail:
Ranson Barnes Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Member
✨Tip Number 1
Make sure you brush up on your French or Dutch before the interview. We want to see you confidently communicating in both languages, as it’s a key part of the role. Practise common technical phrases and customer service scenarios to impress!
✨Tip Number 2
Get familiar with the company’s tech stack and services. Research their clients and understand the types of issues they might face. This will help us tailor your responses during the interview and show that you’re genuinely interested in the role.
✨Tip Number 3
Prepare for some hands-on troubleshooting questions. We might ask you to walk us through how you’d resolve a specific technical issue. Practising this will help you feel more confident and ready to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Team Member
Some tips for your application 🫡
Show Off Your Language Skills: Since fluency in French or Dutch is a must, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your CV: Take a moment to tweak your CV for this role. Focus on any previous technical support experience and relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you explain why you’re the perfect fit for the Technical Support Team without rambling on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ranson Barnes Recruitment Limited
✨Brush Up on Your Language Skills
Since fluency in French or Dutch is a must, make sure you practice speaking and writing in your chosen language. Try to engage in conversations or write sample emails to get comfortable with the technical jargon you might encounter during the interview.
✨Know Your Tech Inside Out
Familiarise yourself with common hardware and software issues, especially those related to Windows operating systems. Be prepared to discuss troubleshooting steps you've taken in the past, as this will show your problem-solving skills and technical knowledge.
✨Demonstrate Your Customer Service Skills
This role is all about providing excellent support, so think of examples where you've gone above and beyond for a customer. Highlight your friendly and professional manner, and be ready to explain how you handle difficult situations with clients.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
