At a Glance
- Tasks: Manage client relationships and ensure they maximise software functionality.
- Company: Leading tech company with a supportive and collaborative culture.
- Benefits: 25 days holiday, ongoing training, and regular team socials.
- Other info: Great public transport access and opportunities for career growth.
- Why this job: Build meaningful relationships while working in a dynamic tech environment.
- Qualifications: Strong communication skills and interest in technology preferred.
The predicted salary is between 30000 - 35000 £ per year.
Location: Sheffield, UK
Salary: £30,000 to £35,000pa
Job Type: Full Time, Office Based
About the Role
We are excited to be working with a leading technology company in the recruitment of 2 Client Relationship Managers who will be responsible for all aspects of the client journey. From the initial onboarding process working alongside project managers to growing the accounts and making sure the software is used to its full functionality. At the heart of the role is the desire to foster and enhance long term relationships by delivering top level customer service - whether that’s delivering projects, offering training or just being on hand for the day to day queries. The Account Management Team works collaboratively across the business, bridging the gap between all internal departments and Clients in order for the company to become trusted partners of all platform users.
Key Responsibilities
- Handle day to day relationships with clients in a proactive manner to ensure they are maximising software functionality and making them aware of the full product suite
- Have meaningful communication with clients in order to develop an in-depth knowledge of their business
- Be a key point of contact by supporting clients via telephone, video calls and webchats
- Liaising with Project Managers, Developers, Product Owners and Testers in order to enhance the client experience with development requests
- Deliver client training where required
- Handling any client requests in a timely and professional manner
- Contribute to team meetings with client feedback and suggestions
- Work alongside the marketing team to help develop client focussed content
- Keeping client records up to date
- Provide reports and analysis on customer success outcomes
You Will
- Have first class communication skills, both written and verbal
- Ideally have an interest in technology
- Be experienced in Key Account Management
- Enjoy building and maintaining relationships
- Work well under pressure
- Be highly organised
- Hold a valid UK Driving Licence and Passport
Benefits
- Good access by public transport
- 25 days holiday plus stats
- Friendly and Supportive environment
- Ongoing training and development opportunities
- Regular team socials
If you’re interested in learning more about this opportunity, please get in touch with either Craig or Carl or click apply now.
Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.
Client Relationship Manager- Software in Sheffield employer: Ranson Barnes Recruitment Limited
Ranson Barnes Recruitment Limited is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Barnsley, UK, the company provides attractive benefits such as onsite parking and 25 days of holiday, making it an ideal place for professionals seeking meaningful and rewarding employment in the field of business systems and data analysis.
Contact Details:
Ranson Barnes Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager- Software in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ranson Barnes Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ranson Barnes Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager- Software in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ranson Barnes Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Ranson Barnes Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ranson Barnes Recruitment Limited!
How to prepare for a job interview at Ranson Barnes Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
