At a Glance
- Tasks: Lead a dynamic team and manage key customer accounts to drive performance and growth.
- Company: Join a successful business in North Nottingham with a strong focus on customer experience.
- Benefits: Enjoy 24 days holiday, health cash plan, and a 5% employer pension contribution.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by developing talent and enhancing customer relationships.
- Qualifications: 5+ years in Account Management or similar, with strong leadership and commercial skills.
The predicted salary is between 56700 - 69300 £ per year.
Ranson Barnes Recruitment Ltd is delighted to be partnering with a well-established and successful business in North Nottingham to recruit a Head of Account Management. This is a key leadership position with responsibility for an established customer-facing team alongside the management and development of a portfolio of strategic accounts. The role combines people leadership, customer experience and commercial account management, with approximately 70% of the position focused on leading and developing the team and 30% on directly managing key customer relationships.
The successful candidate will be responsible for driving performance across the department, developing the team, improving processes and service levels, and ensuring customers receive a consistently high level of support. You will also work closely with key accounts to strengthen relationships, identify opportunities for growth and improve revenue and profitability. This would suit an experienced Account Management, Customer Service or Sales leader who enjoys developing people but remains commercially driven and comfortable managing important customer relationships.
Key Responsibilities
- Lead, motivate and develop an established team of customer-facing professionals
- Conduct regular one-to-ones, performance reviews and development planning
- Manage team workloads, priorities and resources to maintain excellent service levels
- Establish, monitor and report against relevant KPIs
- Identify training and development requirements across the team
- Manage performance, attendance and other day-to-day people matters
- Act as a senior escalation point for complex customer queries and issues
- Review existing processes and procedures and implement improvements
- Monitor customer feedback and identify opportunities to improve the customer journey
- Work collaboratively with Sales, Purchasing and Operations to improve customer experience and commercial performance
Alongside your leadership responsibilities, you will personally manage a portfolio of strategic customer accounts. Responsibilities will include:
- Build and maintain strong, long-term relationships with key customers
- Identify opportunities to grow existing accounts and increase customer spend
- Support improvements in revenue, margin and overall account profitability
- Conduct regular customer reviews and business meetings
- Support forecasting, reporting and wider commercial planning
- Identify potential risks within key accounts and take proactive action to improve retention
About You
We are looking for an experienced customer-focused leader who combines strong people-management skills with commercial awareness. Ideally, you will have:
- At least 5 years experience within Account Management, Sales, Customer Service or a similar customer-facing environment
- Proven experience leading, supervising or managing a team
- A strong track record of coaching and developing people
- Experience managing important or strategic customer accounts
- Strong commercial awareness with an understanding of account growth, revenue and profitability
- Excellent communication and relationship-building skills
- The ability to analyse information, identify trends and make informed decisions
- Experience within manufacturing, engineering, industrial products or a similar B2B environment would be advantageous, although candidates from other relevant sectors will also be considered
- Experience or understanding of budgeting, margins and wider financial performance would also be beneficial
Benefits
- 5% employer pension contribution
- 24 days holiday plus bank holidays
- Birthday leave
- Health cash plan
- Long-service awards
If you're interested in learning more about this opportunity, please get in touch or click apply now.
Head of Account Management in Mansfield employer: Ranson Barnes Recruitment Limited
As a Sales Coordinator at this esteemed Sheffield Engineering and Manufacturing firm, you will be part of a dynamic team that values innovation and collaboration. The company offers a supportive work culture with flexible part-time hours, ensuring a healthy work-life balance while providing ample opportunities for professional growth and development. With a strong commitment to employee well-being and a history of internal promotions, this is an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Ranson Barnes Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management in Mansfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ranson Barnes Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ranson Barnes Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Account Management in Mansfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ranson Barnes Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Ranson Barnes Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ranson Barnes Recruitment Limited!
How to prepare for a job interview at Ranson Barnes Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
