At a Glance
- Tasks: Lead and mentor an IT support team while managing service delivery across multiple sites.
- Company: Join a leading international manufacturing and engineering organisation with a collaborative culture.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact in IT operations while developing your leadership skills.
- Qualifications: Experience in IT infrastructure and team leadership is essential.
The predicted salary is between 45000 - 60000 £ per year.
Ranson Barnes Recruitment Ltd is pleased to be partnering with a leading international manufacturing and engineering organisation in the search for an experienced IT Site Support Manager. While the position can be based anywhere in the UK (with travel), there is a preference for candidates located within easy reach of the Leicestershire region to support site presence and collaboration. This is a hands-on leadership role responsible for delivering IT support and infrastructure services across multiple UK locations.
Supporting both operational and office-based environments, you will lead a small IT team while remaining actively involved in technical support, infrastructure management, service delivery, and business continuity activities. Working closely with wider technology teams, you will help ensure reliable, secure, and efficient IT operations across the business.
Key Responsibilities- Lead, mentor, and develop a team of IT support professionals while remaining hands-on technically.
- Manage IT service delivery across multiple sites, ensuring high levels of user support and operational performance.
- Act as the primary IT contact for local stakeholders and business leadership teams.
- Support and maintain server, desktop, virtualisation, network, and connectivity infrastructure.
- Provide escalation support for complex technical issues and major incidents.
- Oversee device lifecycle management, asset control, system patching, and technical documentation.
- Support enterprise applications, including ERP systems (notably JD Edwards / JDE EnterpriseOne) within a manufacturing environment.
- Manage backup, disaster recovery, business continuity, and cybersecurity-related activities.
- Coordinate with third-party suppliers and technology partners to ensure effective service delivery and support.
- Proven experience in a hands-on IT infrastructure, systems administration, or technical support environment.
- Previous experience leading, supervising, or mentoring IT support teams.
- Strong knowledge of Microsoft server and desktop technologies, Active Directory, and cloud-based identity services.
- Experience with virtualisation technologies, networking fundamentals, and endpoint management solutions.
- Experience supporting or administering JD Edwards (JDE / EnterpriseOne) ERP systems is highly desirable.
- Demonstrable experience supporting business-critical systems and maintaining operational stability.
- Knowledge of backup, recovery, and business continuity processes.
- Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
- A degree in IT, Computer Science, or equivalent commercial experience is desirable.
- Experience within manufacturing, engineering, industrial, or multi-site environments.
- Understanding of cybersecurity controls, compliance requirements, and audit processes.
- Experience supporting disaster recovery planning and testing activities.
- Familiarity with global or internationally distributed IT environments.
- A hands-on leader who enjoys combining management responsibilities with technical involvement.
- Strong organisational, prioritisation, and problem-solving skills.
- Proactive and customer-focused approach to service delivery.
- Commitment to continuous improvement, operational excellence, and documentation standards.
If you’re interested in learning more about this opportunity, please get in touch or click apply now.
IT Site Support Manager in Leicester employer: Ranson Barnes Recruitment Limited
Join a leading international manufacturing and engineering organisation that values hands-on leadership and technical expertise. With a strong commitment to employee development, you will have the opportunity to mentor a dedicated IT team while ensuring efficient IT operations across multiple sites. Located in the Leicestershire region, this role offers a collaborative work culture, competitive benefits, and the chance to make a meaningful impact in a dynamic environment.
Contact Details:
Ranson Barnes Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Site Support Manager in Leicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ranson Barnes Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ranson Barnes Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ranson Barnes Recruitment Limited!
✨Direct Apply to Ranson Barnes Recruitment Limited
Let's not forget to apply directly through the Ranson Barnes Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Site Support Manager in Leicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ranson Barnes Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ranson Barnes Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ranson Barnes Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
