At a Glance
- Tasks: Provide hands-on IT support across hardware, software, and networks.
- Company: Join a well-established organisation with a supportive culture.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity for occasional travel and diverse technical exposure.
- Why this job: Make a real impact by solving IT challenges and supporting innovative projects.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 38250 - 46750 £ per year.
Ranson Barnes Recruitment Ltd is partnering with a well-established organisation to recruit an IT Support Technician for its Leicester site. This is a varied, hands-on role providing technical support across several areas of the business, covering hardware, software, networks, Microsoft 365 and core business systems. A key element of the position will be supporting and administering the company's ERP system, ideally JDE / JD Edwards, alongside resolving day-to-day IT issues and contributing to wider infrastructure and IT projects.
Key Responsibilities
- Provide day-to-day IT support across hardware, software, networks and peripheral equipment
- Support and administer the company's ERP system, including JDE
- Respond to and resolve ServiceNow helpdesk tickets
- Troubleshoot PCs, laptops, mobile devices, printers and connectivity issues
- Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
- Install, configure and maintain IT hardware and software
- Manage user accounts, permissions and access through Active Directory and Microsoft 365
- Support server infrastructure and virtual environments including Hyper-V
- Assist with LAN, WAN, Wi-Fi and VPN connectivity
- Support system upgrades, migrations, backups and cybersecurity processes
- Maintain IT asset records and technical documentation
- Provide guidance and support to users across the business
Skills & Experience
- Previous experience within an IT Support, Service Desk or Helpdesk role
- Experience supporting an ERP system, preferably JDE / JD Edwards
- Strong knowledge of Microsoft Windows and Microsoft 365
- Understanding of Active Directory
- Knowledge of networking fundamentals including TCP/IP, DNS and DHCP
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work independently and manage multiple priorities
- Full UK driving licence
- Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow or ITIL would be advantageous.
The role is predominantly based in Leicester, with occasional travel to other company sites when required. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.
IT Support Engineer employer: Ranson Barnes Recruitment Limited
Ranson Barnes Recruitment Limited is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Barnsley, UK, the company provides attractive benefits such as onsite parking and 25 days of holiday, making it an ideal place for professionals seeking meaningful and rewarding employment in the field of business systems and data analysis.
Contact Details:
Ranson Barnes Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ranson Barnes Recruitment Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ranson Barnes Recruitment Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ranson Barnes Recruitment Limited!
✨Direct Apply to Ranson Barnes Recruitment Limited
Let's not forget to apply directly through the Ranson Barnes Recruitment Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ranson Barnes Recruitment Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ranson Barnes Recruitment Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ranson Barnes Recruitment Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
