At a Glance
- Tasks: Manage client relationships and ensure they maximise software functionality.
- Company: Leading tech company in Sheffield with a focus on customer service.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Collaborative team environment with potential for career advancement.
- Why this job: Be the go-to person for clients and help them succeed with innovative software.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Location: Sheffield, UK
Salary: 30,000 to 35,000pa
Job Type: Full Time, Office Based
About the Role
We are excited to be working with a leading technology company in the recruitment of 2 Client Relationship Managers who will be responsible for all aspects of the client journey. From the initial onboarding process working alongside project managers to growing the accounts and making sure the software is used to its full functionality. At the heart of the role is the desire to foster and enhance long term relationships by delivering top level customer service - whether that’s delivering projects, offering training or just being on hand for the day to day queries. The Account Management Team works collaboratively across the business, bridging the gap between all internal departments and Clients in order for the company to become trusted partners of all platform users.
Key Responsibilities
- Handle day to day relationships with clients in a proactive manner to ensure they are maximising software functionality and making them aware of the full product suite
- Have meaningful communication with clients in order to develop an in-depth knowledge of their business
- Be a key point of contact by supporting clients via telephone, video calls and webchats
- Liaising with Project Managers, Developers, Product Owners and Testers in order to enhance the client experience
Client Relationship Manager- Software employer: Ranson Barnes Recruitment Limited
Ranson Barnes Recruitment Limited is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Barnsley, UK, the company provides attractive benefits such as onsite parking and 25 days of holiday, making it an ideal place for professionals seeking meaningful and rewarding employment in the field of business systems and data analysis.
Contact Details:
Ranson Barnes Recruitment Limited Recruitment Team
