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For Companies At a Glance
- Tasks: Coordinate client engagements and ensure seamless communication between teams.
- Company: Join CYPFER, a leader in cybersecurity and rapid response.
- Benefits: Full-time remote role with flexible hours and competitive pay.
- Why this job: Make a real impact in cybersecurity while developing your skills.
- Qualifications: Strong communication and organisational skills; experience in client-facing roles.
- Other info: Dynamic, inclusive environment with opportunities for growth.
The predicted salary is between 40000 - 50000 £ per year.
Location: Remote-first, UK
Preferred Time Zone: GMT
Availability: Day job with On-call rotation (Evenings, Weekends, Holidays)
Industry: Cybersecurity
Employment Type: Full-Time
About Us
CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.
Position Overview
We are seeking a highly skilled and motivated Engagement Support Specialist to join our dynamic team. This role serves as a vital link between clients, partners, business development, and technical delivery teams. You will support executive leadership (internal and external) throughout the engagement lifecycle, ensuring seamless coordination and exceptional client service.
Key Responsibilities
- Coordinate and manage the scoping, quoting, and contracting process for client and partner engagements.
- Participate in scoping calls and take detailed technical notes to support contract development.
- Act as the primary liaison between clients, partners, and technical teams to ensure efficient engagement execution.
- Translate client needs and incident details into actionable service scopes aligned with cybersecurity best practices.
- Support sales and effort estimation during pre-engagement phases.
- Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff.
- Ensure consistent delivery of high-quality service & support on a client and partner engagement.
- Ensure consistent, timely resolution (scope and contract) of issues.
- Ensure consistent professional conduct.
- Assist in reporting and documentation for client engagements and commercial activities.
- Provide after-hours support on a rotational basis, ensuring responsiveness during critical incidents.
While the role is not technical in nature, the understanding of the fundamental services CYPFER offers in the marketplace and how these services align with security compliance requirements and/or incident response, or digital forensics is key.
Educational and Background Requirements
- Strong business communication skills.
- Proven experience in engagement coordination, contracting, or client-facing roles.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and manage multiple priorities in a high-pressure environment.
- Strong problem-solving capabilities and critical thinking under time-sensitive conditions.
- Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences.
- Comfort in customer-facing situations with strong written/verbal communication skills and the ability to communicate with both technical and non-technical, internal and external stakeholders.
- Familiarity with cybersecurity services, digital investigations, and compliance frameworks (preferred).
Qualifications
- Bachelor’s degree or equivalent experience (preferred).
- Strong presentation and interpersonal skills.
- Experience supporting executive-level stakeholders and cross-functional teams.
- Ability to work flexible hours, 24/7/365 environment, including evenings, weekends, and holidays as part of an on-call rotation.
- Ability to multitask, prioritize, and manage time effectively.
- Prior exposure to the cybersecurity industry or technical incident support (asset).
- Ability to acquire and develop a strong understanding of the fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided.
If you are a driven, bilingual professional with a passion for client engagement in cybersecurity and seeking to thrive in a fast-paced, collaborative, and rapidly growing environment, we invite you to apply and become a key contributor to our mission.
CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted.
Engagement Support Specialist in City of London employer: Ransomware Recovery
Contact Detail:
Ransomware Recovery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Support Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the hunt for an Engagement Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of cybersecurity services and compliance frameworks. Being able to chat confidently about these topics will show that you're not just another candidate, but someone who understands the industry and can hit the ground running.
✨Tip Number 3
When you get that interview, don’t just answer questions—ask them too! Show your interest in the company by asking about their engagement processes and how they support clients during critical incidents. This will demonstrate your proactive approach and genuine enthusiasm for the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CYPFER team and ready to contribute to our mission in cybersecurity.
We think you need these skills to ace Engagement Support Specialist in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Support Specialist role. Highlight your experience in engagement coordination and client-facing roles, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since strong business communication is key for this position, use clear and concise language in your application. We want to see how well you can articulate complex concepts, so don’t hold back on showcasing your writing skills!
Demonstrate Your Organisational Skills: We love a candidate who can juggle multiple priorities! In your application, give examples of how you've managed time effectively in high-pressure situations. This will help us see that you can thrive in our fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at CYPFER!
How to prepare for a job interview at Ransomware Recovery
✨Know Your Cybersecurity Basics
Even though the role isn't technical, having a solid understanding of cybersecurity fundamentals is crucial. Brush up on key concepts like incident response and digital forensics so you can confidently discuss how they relate to the services CYPFER offers.
✨Master the Art of Communication
As an Engagement Support Specialist, you'll be the bridge between clients and technical teams. Practice articulating complex ideas in simple terms. Prepare examples of how you've successfully communicated with both technical and non-technical stakeholders in the past.
✨Showcase Your Organisational Skills
This role requires exceptional organisational abilities. Be ready to share specific instances where you've managed multiple priorities under pressure. Highlight your attention to detail and how it has positively impacted your previous engagements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in time-sensitive situations. Think of scenarios where you've had to resolve issues quickly and effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.