At a Glance
- Tasks: Ensure customer safety and fair play in the online gaming environment.
- Company: Join Rank Interactive, a leading global digital gaming company.
- Benefits: Competitive salary, hybrid working, and personal development opportunities.
- Other info: Dynamic team environment with international collaboration and growth potential.
- Why this job: Make a real difference in protecting customers while enjoying a supportive work culture.
- Qualifications: Strong communication skills and a desire to positively impact customer experiences.
The predicted salary is between 28800 - 43200 £ per year.
About Rank Interactive
Rank Interactive, the digital arm of The Rank Group, is a leading global digital gaming company fueled by top‑tier talent and technology. Recognised through iconic brands, our products and people bring entertainment to millions of people worldwide across various devices daily.
We operate a multi‑branded strategy, offering online entertainment, bingo and slot gaming, as well as a social gaming mobile experience that blends proprietary and licensed software. Offices exist in the UK, Gibraltar, Mauritius and South Africa, and we are part of a 8,000‑employee global Rank Group.
Role Overview
As a Player Protection Executive you will be the first line of protection for our interactive business. Using analytical skills and available tools you will interact with customers, use open‑source information and develop a well‑rounded view of individual customers’ activity and background to support safer gambling, affordability reviews and regular review of business relationships.
Key Responsibilities
- Support the Player Protection Manager with safer gambling, verification checks and anti‑money laundering.
- Analyse individual customer activity and background using open‑source data, transaction and gameplay analysis, and direct customer interactions.
- Identify, act and evaluate customer activity to inform decisions in line with LCCP interaction guidance.
- Identify customers who may have problem gambling issues or may be using illicit funds.
- Use data to support identification of customers of concern and analyse at‑risk customers’ source of funding.
- Liaise with the Player Protection Manager on individual cases and high‑risk customers.
- Recommend account management actions for at‑risk customers.
- Collaborate with digital, retail stakeholders and the High‑Value Customer team for cross‑channel customers.
- Prepare high‑quality reports and documentation for the Player Protection Manager and stakeholders.
- Stay up‑to‑date with relevant legislation and gambling industry requirements.
Qualifications & Experience
- Deliver high quality customer service.
- Excellent oral, written and communication skills.
- Assess and present risk assessments.
- Hold difficult conversations with customers.
- Work with multiple stakeholders to discuss customer histories, deliver reinstatement decisions and implement group‑wide barrings.
- Attention to detail and ability to quickly review and assess information.
- Clear understanding of Safer Gambling in line with UKGC licensing terms.
- Self‑motivated, detail‑oriented, accurate and precise; able to work alone or as part of a virtual team.
- Experience in the online gambling industry desirable but not essential; training will be provided.
- Computer literate.
Licensing Objectives
- Keep gambling crime free.
- Ensure the provision of fair, open and honest gambling products and services.
- Protect the young and the vulnerable.
Benefits
- Competitive salary.
- Hybrid & flexible working hours.
- Colleague support networks, menopause support and weekly PepTalks.
- Professional development and leadership training.
- International exposure and collaboration across global teams.
- Pensions, bonus schemes, private medical insurance and life insurance.
EEO Statement
We are committed to being an inclusive employer and ensuring we better understand and meet the needs and requirements of all candidates. If you need any adjustments as part of your application or interview, please let us know.
Player Protection Executive in Sheffield employer: Rank Interactive
Rank Interactive is an exceptional employer, offering a vibrant and inclusive work culture in Sheffield that prioritises employee development and wellbeing. As a Player Protection Executive, you will have the opportunity to make a meaningful impact on customer safety while enjoying competitive benefits, hybrid working options, and comprehensive training programmes to support your career growth in the dynamic online gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Player Protection Executive in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the gaming industry, especially those at Rank Interactive. A friendly chat can open doors and give you insights that might just land you that Player Protection Executive role.
✨Tip Number 2
Prepare for the interview by brushing up on responsible gambling practices. Show us you’re passionate about keeping customers safe and that you understand the importance of fair play. It’ll make you stand out!
✨Tip Number 3
Practice those tough conversations! Since the role involves having difficult chats with customers, role-playing scenarios with a friend can help you feel more confident and ready to tackle any situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Rank Interactive.
We think you need these skills to ace Player Protection Executive in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Player Protection Executive role. Highlight your communication skills and any relevant experience, even if it’s not in online gambling. We want to see how you can bring your unique strengths to our team!
Show Your Passion:Let us know why you’re excited about the role and the gaming industry. Share any personal experiences or interests that relate to responsible gambling and customer protection. We love seeing genuine enthusiasm in applications!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the Player Protection Executive position. We can’t wait to hear from you!
How to prepare for a job interview at Rank Interactive
✨Know Your Stuff
Before the interview, make sure you understand the basics of responsible gambling and player protection. Familiarise yourself with the role's responsibilities and how they contribute to customer safety. This will show your passion for the position and help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and risk assessment. Think about scenarios where you've had to handle difficult conversations or make tough decisions. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Your Team Spirit
Rank Interactive values collaboration, so be ready to discuss how you work well in a team. Share examples of past experiences where you’ve successfully collaborated with colleagues to achieve a common goal, especially in high-pressure situations.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training process, the company culture, or how the Player Protection team collaborates with other departments. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
