At a Glance
- Tasks: Lead a team to ensure top-notch technical support across our casino venues.
- Company: Join Grosvenor Casinos, a leader in innovation and customer experience.
- Benefits: Competitive salary, travel opportunities, and a chance to influence service improvements.
- Other info: Dynamic role with extensive travel and excellent career growth potential.
- Why this job: Make a real impact by driving service excellence and supporting exciting technical projects.
- Qualifications: Experience managing technical teams and a passion for exceptional service.
The predicted salary is between 40500 - 49500 £ per year.
Why This Role Matters
As Projects Technical Support Manager, you'll play a critical role in maintaining the performance and reliability of our technical infrastructure.
Leading a team of field-based technicians, you'll ensure technical issues are resolved quickly, installations are delivered effectively, and service standards remain consistently high across our venues.
This is a hands-on leadership role that combines operational management, technical expertise and continuous improvement, helping to drive service excellence throughout the business.
- What You'll Be Doing
- Leading the delivery of technical support services across Grosvenor Casino venues, ensuring incidents, faults and escalations are managed effectively and service levels are achieved.
- Managing, coaching and developing a team of Field Support Technicians, including performance management, training, rota planning and resource allocation.
- Planning and coordinating maintenance, installations and support activity to minimise operational disruption and maximise service performance.
- Ensuring all technical work is delivered safely and in line with company policies, regulatory requirements and asset management standards.
- Monitoring service performance, identifying trends and producing insightful reporting to drive improvements in quality, efficiency and cost control.
- Building strong relationships with venue teams, operational stakeholders, suppliers and external partners to support business priorities and technical change.
- Supporting technical projects, upgrades and new installations while driving standardisation, best practice and continuous improvement across the support function.
- Providing leadership during incidents and escalations, ensuring issues are resolved quickly and effectively.
What We're Looking For
We're looking for a driven and organised technical leader who thrives in a fast-paced, multi-site environment and has a passion for delivering exceptional service.
Essential Experience & Skills
- Experience managing field-based technical teams, including performance management, coaching, scheduling and workload planning.
- Proven experience within technical maintenance, field service, installation or technical service operations.
- Experience supporting technical projects, upgrades, installations or service improvement initiatives.
- Ability to work independently, make informed decisions and contribute positively to a collaborative team culture.
- Flexibility to travel extensively and support operational requirements across the UK.
Desirable
- Previous experience in a Senior Technician, Technical Manager, Field Service Manager or similar leadership role.
- Experience supporting technology within a customer-facing, hospitality, leisure or gaming environment.
What's In It For You?
At Grosvenor Casinos, you'll join a business that's investing in innovation, technology and customer experience.
You'll have the opportunity to lead a talented technical team, influence service improvements across a national estate and play a key role in supporting the future success of our venues.
Additional Information
This role requires regular nationwide travel and overnight stays , which are essential to supporting our venues and operational priorities across the UK.
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Technical Support Manager - Projects employer: Rank Group
Grosvenor Casinos is an exceptional employer, offering a dynamic and supportive work environment in the Cardiff & Bristol area. With a strong focus on employee development, you will benefit from comprehensive training, recognition for your contributions, and the chance to work with cutting-edge technology. Join a team that values individuality and collaboration, where every day presents new challenges and opportunities for growth.
