At a Glance
- Tasks: Join our vibrant team to deliver an amazing customer experience across various roles.
- Company: Be part of Mecca Bingo, a fun and engaging venue known for its lively atmosphere.
- Benefits: Enjoy flexible contracts, discounts on food, travel perks, and funded training opportunities.
- Other info: Work 16-40 hours a week with a stylish new uniform launched in 2024.
- Why this job: This role offers a chance to work in a dynamic environment while making customers smile.
- Qualifications: A friendly, adaptable attitude and a passion for customer service are essential.
Job Description
Posted Tuesday 26 May 2026 at 00:00 | Expires Tuesday 9 June 2026 at 23:59
At Mecca, we are all about bringing people together for unforgettable experiences, there is a reason we are the number one Bingo brand in the UK!
For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks.Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything do - which is why we need exceptional people - we couldn't do it without them.
Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off.
We're passionate delivering exceptional customer experiences- and we are looking for people who are too!
Sound like your kind of place? Let's Play!
- Competitive Salary: £12.71 per hour + Amazing Perks!
- Hours: Real contracts from 8–35 (no zero ‑ hour contracts)
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Uniform provided
Bring the fun, deliver the service.
As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalate issues when needed.
Your Impact :
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer ‑ gambling procedures; challenge age ‑ restricted behaviours confidently; report incidents promptly.
- One ‑ team mindset: communicate clearly with colleagues and jump in where needed — F ront of house, floor, F ood & B everage , cleaning — so service flows smoothly.
You’ll Bring :
- Customer ‑ first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy - clear communication and willingness to learn on shift.
- Experience: previous customer ‑ service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
- Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication
- Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding
- Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role
- People-Focused Culture: Mecca is all about its people. Our Supportive and nurturing work environment ensures you have the tools you need to thrive
- High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential
- Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued
- Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
#J-18808-LjbffrTeam Member in Broadstairs employer: Rank Group
At Mecca Bingo, we pride ourselves on being an excellent employer, offering real contracts with flexible hours and a vibrant work culture that prioritises teamwork and customer service. Our industry-leading Employee Rewards platform, generous discounts, and comprehensive training opportunities ensure that every team member can thrive and grow in their career while enjoying a fun and engaging environment. With a focus on employee well-being, including mental health support and a fantastic new uniform design, working with us means being part of a supportive community dedicated to delivering exceptional experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Broadstairs
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with us, highlight any previous experience where you've gone above and beyond to help customers. This will demonstrate that you have the right attitude for a role focused on delivering fantastic experiences.
✨Tip Number 2
Be prepared to discuss your adaptability. Since the role requires you to work across different areas, think of examples from your past where you've successfully taken on various tasks or roles. This will show us that you're ready to jump in wherever needed.
✨Tip Number 3
Teamwork is key in this position, so come ready to share stories about how you've collaborated with others in previous jobs or projects. We want to see that you can work well in a team environment and contribute to a positive atmosphere.
✨Tip Number 4
Familiarise yourself with our venue and the services we offer. Knowing about our food, drinks, and entertainment options will not only impress us but also help you engage with customers effectively. It shows that you're genuinely interested in being part of our team.
We think you need these skills to ace Team Member in Broadstairs
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Team Member position. Highlight your customer service skills and adaptability in your application.
Tailor Your CV:Make sure your CV reflects relevant experience, especially in customer service or teamwork. Use specific examples that demonstrate your ability to engage with customers and work in a vibrant team environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Mecca Bingo and how your skills align with their values of customer focus and adaptability.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Rank Group
✨Show Your Customer Service Skills
As a Team Member, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your friendly and adaptable nature.
✨Demonstrate Teamwork
This role requires working closely with others. Discuss your experiences in team settings, focusing on how you contributed to a positive atmosphere and collaborated effectively with colleagues.
✨Be Ready to Adapt
Since the job involves learning multiple roles, express your willingness to take on various tasks. Share instances where you've successfully adapted to new situations or responsibilities in previous jobs.
✨Engage with the Company Culture
Research Mecca Bingo and understand their values and mission. During the interview, mention what excites you about their vibrant team environment and how you can contribute to creating a fun atmosphere for customers.
