Team Leader - Slots

Mecca Blackpool, Talbot Road, Blackpool, Lancashire, United Kingdom

Job Summary

Mecca is the leading bingo brand in the UK, offering guests a welcoming space to play bingo, slots, and enjoy food and drinks. The Team Leader role focuses on delivering an outstanding customer experience while managing the daily shift operations.

Responsibilities

• Lead the fun and deliver excellent service on your shift.
• Brief, position, and motivate the team throughout live service.
• Hit shift KPIs for customer satisfaction, speed of service, and cleanliness.
• Ensure proper operational flow: correct people in the right place at the right time, manage breaks, and handle micro‑rota adjustments.
• Provide coaching in the moment: recognize great service and give immediate, practical feedback.
• Maintain safety and compliance: complete checks and promptly report incidents.

Qualifications (required)

• Strong interpersonal and customer‑first mindset.
• Organized, proactive, and calm in a fast‑paced environment.
• Prior experience leading a team in hospitality, retail, or leisure settings.

Benefits

• Competitive salary starting at £13.60 per hour.
• Real contracts from 8–35 hours per week (no zero‑hour contracts).
• Rewards platform and team incentives.
• 50% discount on food & beverages for you and three guests.
• Pension and life assurance.
• Company sick pay and uniform provided.

EEO and Inclusion

We are committed to being an inclusive employer, ensuring fair access to all candidates and customers. If you require a reasonable adjustment, please let us know ahead of your interview.