At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and ensure smooth operations.
- Company: Join Mecca, the UK's number one Bingo brand with a people-focused culture.
- Benefits: Competitive salary, 50% off food, pension, life assurance, and exciting rewards.
- Other info: Comprehensive induction and growth opportunities await you at Mecca!
- Why this job: Step into leadership and make a real impact in a fun, fast-paced environment.
- Qualifications: Strong people skills and experience in hospitality or retail.
The predicted salary is between 28 - 30 £ per hour.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks.
Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off.
We're passionate about delivering exceptional customer experiences - and we are looking for people who are too!
Competitive Salary: £13.60 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero-hour contracts)
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Uniform provided
As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.
Your Impact:
- Front-line leadership: brief, position, and motivate your team during live service.
- Service excellence: hit on-shift KPIs (customer satisfaction, speed of service, cleanliness).
- Operational flow: ensure the right people, right place, right time; manage breaks and micro-rota changes.
- Coaching in the moment: recognise great service; give immediate, practical feedback.
- Safety & compliance: complete checks; escalate incidents promptly.
You’ll Bring:
- Strong people skills with a customer-first mindset.
- Organised, proactive, and calm in a fast-paced environment.
- Experience guiding a team in hospitality/retail/leisure.
This is your step into leadership - hands-on, high-energy, and focused on delivering a brilliant shift.
Apply now and lead the fun at Mecca!
Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Team Leader employer: Rank Group
At Mecca Wrexham, we pride ourselves on being a vibrant and inclusive employer that values its team members as the heart of our community. With competitive salaries, fantastic rewards, and a strong emphasis on personal and professional growth, we create an environment where every employee can thrive and make a meaningful impact. Join us in delivering exceptional customer experiences while enjoying a supportive culture that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mecca's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to motivate and guide your team. Think of examples from your past experiences where you've successfully led a group or handled a tricky situation – this will impress during your chat!
✨Tip Number 3
Be ready to showcase your customer-first mindset! Prepare to discuss how you've gone above and beyond for customers in previous roles. Mecca values exceptional service, so let them know you’re all about creating unforgettable experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Mecca family right from the start!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about leading a team and creating unforgettable experiences for our guests.
Tailor Your CV:Make sure your CV highlights your relevant experience in hospitality or retail. We love seeing how your skills align with what we do at Mecca, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, we’re looking for leaders who can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks!
How to prepare for a job interview at Rank Group
✨Know the Company Inside Out
Before your interview, take some time to research Mecca and its values. Understand their commitment to customer experience and community engagement. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate strong people skills. Prepare examples from your past experiences where you've successfully led a team, motivated others, or handled challenging situations. Be ready to discuss how you can bring that same energy and focus to Mecca.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations in a fast-paced environment. Think about how you would manage service excellence, operational flow, and coaching in the moment. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if Mecca is the right fit for you.
