At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and create memorable experiences.
- Company: Join Mecca, a fun and vibrant workplace with amazing perks.
- Benefits: Competitive pay, paid breaks, 50% off food, and career development opportunities.
- Other info: Enjoy a supportive culture with real contracts and excellent growth potential.
- Why this job: Step into leadership and make a real impact in a fast-paced environment.
- Qualifications: Strong people skills and experience in hospitality or retail.
The predicted salary is between 13.6 - 13.6 £ per hour.
Competitive Salary: £13.60 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero‑hour contracts)
- Paid breaks
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Career development opportunities
- Uniform provided
Lead the fun, deliver the service.
As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.
Your Impact:
- Front‑line leadership: brief, position, and motivate your team during live service.
- Service excellence: hit on‑shift KPIs (customer satisfaction, speed of service, cleanliness).
- Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.
- Coaching in the moment: recognise great service; give immediate, practical feedback.
- Safety & compliance: complete checks; escalate incidents promptly.
You’ll Bring:
- Strong people skills with a customer‑first mindset.
- Organised, proactive, and calm in a fast‑paced environment.
- Experience guiding a team in hospitality/retail/leisure.
This is your step into leadership - hands‑on, high‑energy, and focused on delivering a brilliant shift.
Apply now and lead the fun at Mecca!
Team Leader - Gaming in Swansea employer: Rank Group
The Rank Group is an excellent employer, offering a dynamic work environment in the heart of Dundee's vibrant casino scene. With a strong focus on employee growth and development, team members enjoy flexible working hours and the chance to advance their careers within the company. The supportive and energetic culture fosters a sense of belonging, making it a rewarding place for those passionate about delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Gaming in Swansea
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rank Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rank Group
Don't be shy about reaching out to Rank Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader - Gaming in Swansea
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rank Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rank Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
