What you’ll be doing
As Casino Manager, you’ll take ownership of the casino operation during your shifts, working closely with the wider management team to deliver a safe, exciting and commercially successful venue.
You’ll:
- Lead from the front, taking responsibility for the overall club operation during your shift on behalf of the General Manager and Operations Manager.
- Put our customers at the heart of everything you do, creating a fair, professional, engaging and memorable gaming experience.
- Drive performance across the gaming floor, focusing on key success measures including occupancy, margins, availability and dwell time.
- Coach and develop your team, building their technical knowledge, customer interaction skills and confidence.
- Build a multi-skilled and flexible team that can adapt quickly to changing customer demand.
- Ensure the gaming floor, equipment and team are presented to the highest standards.
- Take ownership of customer queries and gaming disputes, resolving them confidently, professionally and fairly.
- Ensure the highest standards of Safer Gambling, compliance and security, operating in line with UK gaming legislation and internal policies.
What will make you a great fit?
You’ll already have casino management experience and know what it takes to run a successful gaming operation.
You’ll also bring:
- Strong knowledge of UK casino gaming and gaming legislation.
- Proven experience of driving commercial performance, sales and yield.
- Excellent knowledge across live gaming, electronic gaming and customer hosting.
- A strong understanding of Safer Gambling and how to create an environment where customers can enjoy gaming safely.
- A genuinely customer-first mindset, with the ability to inspire your team to deliver fantastic experiences.
- Confident leadership skills and the ability to get the best from a diverse team.
- Strong coaching and people-development skills.
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Casino Manager in Southend-on-Sea employer: Rank Group
Grosvenor Casinos is an exceptional employer, offering a dynamic and supportive work environment in the Cardiff & Bristol area. With a strong focus on employee development, you will benefit from comprehensive training, recognition for your contributions, and the chance to work with cutting-edge technology. Join a team that values individuality and collaboration, where every day presents new challenges and opportunities for growth.
