Rank Group is seeking a proactive Team Leader to run an area on shift, setting pace and standards for a brilliant guest experience. You will brief the team, roster within your zone, coordinate breaks and keep the service moving, escalating issues when needed.
You'll lead frontline service, hit KPIs for customer satisfaction, speed, and cleanliness, and coach staff in the moment while ensuring safety and compliance on shift.
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Shift Leader: Customer-First Service & Team Leadership employer: Rank Group
Grosvenor Casinos is an exceptional employer, offering a dynamic and supportive work environment in the Cardiff & Bristol area. With a strong focus on employee development, you will benefit from comprehensive training, recognition for your contributions, and the chance to work with cutting-edge technology. Join a team that values individuality and collaboration, where every day presents new challenges and opportunities for growth.
