At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences and ensure smooth operations.
- Company: Join Mecca, the UK's number one Bingo brand with a community-focused culture.
- Benefits: Competitive pay, amazing perks, and a supportive work environment.
- Other info: Exciting growth opportunities and a commitment to inclusivity.
- Why this job: Step into leadership and make a real impact while having fun!
- Qualifications: Strong people skills and experience in hospitality or retail.
The predicted salary is between 30000 - 40000 £ per year.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We're passionate about delivering exceptional customer experiences - and we are looking for people who are too!
Competitive Salary: £13.60 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero-hour contracts)
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Uniform provided
As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.
Your Impact:
- Front-line leadership: brief, position, and motivate your team during live service.
- Service excellence: hit on-shift KPIs (customer satisfaction, speed of service, cleanliness).
- Operational flow: ensure the right people, right place, right time; manage breaks and micro-rota changes.
- Coaching in the moment: recognise great service; give immediate, practical feedback.
- Safety & compliance: complete checks; elevate incidents promptly.
You’ll Bring:
- Strong people skills with a customer-first mindset.
- Organised, proactive, and calm in a fast-paced environment.
- Experience guiding a team in hospitality/retail/leisure.
This is your step into leadership - hands-on, high-energy, and focused on delivering a brilliant shift. Apply now and lead the fun at Mecca!
Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Team Leader in Norwich employer: Rank Group
At Mecca, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and satisfaction. With competitive salaries, fantastic rewards, and a strong emphasis on personal development, our Team Leaders play a crucial role in delivering unforgettable experiences for our guests while enjoying a supportive environment that values their contributions. Join us in shaping the future of our brand and take your career to new heights in a fun and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Norwich
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a tough situation. Being able to share these stories will demonstrate your capability as a Team Leader.
✨Tip Number 3
When you apply, make sure to highlight your customer-first mindset. Mecca is all about delivering exceptional experiences, so share how you've gone above and beyond for customers in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're excited about leading a team and creating unforgettable experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality or retail. We love seeing how your skills align with our values and the specific requirements of the Team Leader role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of what you bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks there!
How to prepare for a job interview at Rank Group
✨Know the Company Inside Out
Before your interview, take some time to research Mecca. Understand their values, mission, and what makes them the number one Bingo brand in the UK. This knowledge will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate strong people skills and the ability to motivate a team. Prepare examples from your past experiences where you've successfully led a team, handled challenges, or improved customer satisfaction. Be ready to discuss how you can bring that same energy to Mecca.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle real-time situations. Think about scenarios related to customer service, team dynamics, and operational flow. Practising your responses will help you feel more confident during the interview.
✨Emphasise Your Customer-First Mindset
Mecca is all about delivering exceptional customer experiences. Be prepared to discuss how you prioritise customer satisfaction in your work. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the interviewers.
