- Amazing Perks!
- Hours: Real contracts from 8–35 (no zero‑hour contracts)
- Paid breaks
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Career development opportunities
- Uniform provided
Lead the fun, deliver the service.
As a Team Leader, you’ll run your area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving - escalating issues when needed.
Your Impact:
- Front‑line leadership: brief, position, and motivate your team during live service.
- Service excellence: hit on‑shift KPIs (customersatisfaction, speed of service, cleanliness).
- Operational flow: ensure the right people, right place, right time; manage breaks and micro‑rota changes.
- Coaching in the moment: recognise great service; give immediate, practical feedback.
- Safety & compliance: complete checks; escalated incidents promptly.
You’ll Bring:
- Strong people skills with a customer‑first mindset.
- Organised, proactive, and calm in a fast‑paced environment.
- Experience guiding a team in hospitality/retail/leisure.
This is your step into leadership - hands - on, high - energy, and focused on delivering a brilliant shift.
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Team Leader in Luton employer: Rank Group
Grosvenor Casinos is an exceptional employer, offering a dynamic and supportive work environment in the Cardiff & Bristol area. With a strong focus on employee development, you will benefit from comprehensive training, recognition for your contributions, and the chance to work with cutting-edge technology. Join a team that values individuality and collaboration, where every day presents new challenges and opportunities for growth.
