Rank Group is seeking a Team Leader to run their area on shift, setting the pace and standards so every guest has a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks, and keep service moving—escalating issues when needed.
You will lead frontline teams to deliver service excellence, hit KPIs for customer satisfaction, speed, and cleanliness, and manage safety, breaks, and coaching in the moment to improve performance.
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Shift Leader: Drive Service Excellence & Growth in Luton employer: Rank Group
Grosvenor Casinos is an exceptional employer, offering a dynamic and supportive work environment in the Cardiff & Bristol area. With a strong focus on employee development, you will benefit from comprehensive training, recognition for your contributions, and the chance to work with cutting-edge technology. Join a team that values individuality and collaboration, where every day presents new challenges and opportunities for growth.
