At a Glance
- Tasks: Support gaming and AV equipment, ensuring top-notch performance across venues.
- Company: Join a leading leisure and entertainment business with a focus on technology.
- Benefits: Enjoy ongoing training, travel opportunities, and the chance to impact customer experience.
- Other info: Expect nationwide travel and flexibility in hours for project support.
- Why this job: Be part of an exciting tech environment where no two days are the same.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 35374 - 43234 £ per year.
This is an exciting opportunity for a technically minded individual who enjoys problem-solving, working independently and being on the move. You'll support a variety of gaming, audio-visual and technology equipment across our venues, helping to maximise operational performance while delivering excellent support to venue teams. No two days are the same, with a mix of installations, maintenance, troubleshooting and project work, all contributing directly to the success of our venues and customer experience.
What You'll Be Doing
- Carrying out gaming machine moves, equipment relocations and layout alterations across venues.
- Providing reactive breakdown support and preventative maintenance on gaming and AV equipment.
- Completing software updates and ensuring equipment remains fully compliant with company standards.
- Conducting PAT testing on gaming equipment in line with compliance requirements.
- Supporting new product installations and technology upgrades across the estate.
- Providing on-site guidance and training to venue teams following equipment changes or software updates.
- Supporting IT teams with day-to-day technical issues where appropriate.
- Acting as the liaison engineer for contractors and suppliers undertaking maintenance or installation work.
- Identifying new technologies and improvement opportunities that could benefit the business.
- Building and maintaining technical knowledge of existing and emerging gaming products to minimise downtime and support operational excellence.
What We're Looking For
- We're looking for someone who is practical, self-motivated and passionate about technology, with the ability to deliver great service while working across multiple locations.
Essential Skills & Attributes
- Strong communication and interpersonal skills with the ability to build effective relationships across the business.
- Ability to work independently while also being a collaborative team player.
- Excellent organisational and time-management skills.
- Flexible and adaptable approach to changing priorities and technologies.
- Strong problem-solving skills and a proactive mindset.
- Ability to remain focused and effective under pressure.
- Full flexibility to travel extensively across the UK.
Desirable Experience
- Experience in technical fault finding, repair, installation or maintenance within a field-based environment.
- Experience working with gaming, AV, IT or other customer-facing technology products.
- Exposure to preventative maintenance programmes and equipment upgrades.
What's In It For You?
- Opportunity to work with the latest gaming and venue technology.
- Variety, autonomy and nationwide exposure across a leading leisure and entertainment business.
- Ongoing training and development opportunities.
- A chance to contribute directly to the performance and success of Grosvenor Casinos' gaming operations.
Additional Information
- This role requires regular nationwide travel and overnight stays, which are an essential requirement of the position.
- Flexibility to work additional hours when required to support operational and project activities is also expected.
Field Support Technician - Projects in Gloucester employer: Rank Group
Grosvenor Casinos is an exceptional employer, offering a dynamic and supportive work environment in the Cardiff & Bristol area. With a strong focus on employee development, you will benefit from comprehensive training, recognition for your contributions, and the chance to work with cutting-edge technology. Join a team that values individuality and collaboration, where every day presents new challenges and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Technician - Projects in Gloucester
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Rank Group as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Rank Group and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Rank Group’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Support Technician - Projects in Gloucester
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Rank Group, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Rank Group, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Rank Group.
How to prepare for a job interview at Rank Group
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Rank Group offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Rank Group but also helps you get a feel for whether you’d thrive in that environment.
