At a Glance
- Tasks: Be the friendly face welcoming customers and serving food and drinks.
- Company: Join a vibrant venue in Glasgow with a fun atmosphere.
- Benefits: Earn £12.71 per hour, enjoy 50% off food, and receive full training.
- Other info: Flexible hours from 8–35 hours with no zero-hour contracts.
- Why this job: Make every customer visit special while working in a lively environment.
- Qualifications: Great people skills and a positive attitude; experience is a plus but not required.
The predicted salary is between 12.71 - 12.71 £ per hour.
As a Team Member, you will be the friendly face on the floor – welcoming customers, serving food and drinks, and keeping the venue lively from the first hello to the final game. You will follow clear standards, support across different areas, and escalate issues when needed.
Responsibilities
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; challenge age-restricted behaviours confidently; report incidents promptly.
- One-team mindset: communicate clearly with colleagues and jump in where needed – front of house, floor, food & beverage, cleaning – so service flows smoothly.
Qualifications
- Customer-first attitude with great people skills: friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy – clear communication and willingness to learn on shift.
- Experience: previous customer-service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Benefits
- Competitive salary: £12.71 per hour with real contracts from 8–35 hours (no zero-hour contracts).
- Rewards platform and team incentives.
- 50% off food and drinks (you + 3).
- Pension & life assurance.
- Company sick pay.
- Uniform provided.
Equal Opportunity
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please let us know ahead of your interview.
Team Member in Glasgow employer: Rank Group
At Mecca Glasgow Drumchapel, we pride ourselves on creating a vibrant and inclusive work environment where every Team Member plays a crucial role in delivering exceptional customer experiences. With competitive pay, flexible hours, and a strong focus on employee development, we offer a supportive culture that values teamwork and personal growth, making it an ideal place for those seeking meaningful employment in the heart of Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Glasgow
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Rank Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Team Member in Glasgow
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Rank Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Rank Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Rank Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Rank Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Rank Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
