At a Glance
- Tasks: Lead and support the gaming team to create an exciting customer experience.
- Company: Join Grosvenor Casinos, a vibrant community hub for fun and entertainment.
- Benefits: Enjoy competitive pay, tips, holiday entitlement, and discounts at retailers.
- Other info: Flexible shifts in a 24/7 casino; must be 18+ and eligible to work in the UK.
- Why this job: Be part of a dynamic environment where your leadership shapes unforgettable gaming experiences.
- Qualifications: Experience in casino games and excellent customer service skills required.
The predicted salary is between 28000 - 42000 £ per year.
Grosvenor London Victoria, 150-162 Edgware Road, London, London, City of, United Kingdom
Job Description
Posted Monday 27 July 2026 at 00:00
At Grosvenor Casinos, wedon’tjust offer a place to work - we offer a place to belong.
For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos arevibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.
Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
As a Gaming Supervisor, you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers.
You’ll play a pivotal role in the success of the live gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience.
This involves not only optimizing operational efficiency but also always guaranteeing an adequate supply of gaming products.
By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.
Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations.
Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.
Skills & Experience Needed:
- Prior experience in operating and inspecting casino games.
- Hold a current PFL issued by the Gambling Commission with aspirations to acquire a PML.
- Demonstrated ability to lead, support, and develop a team in a fast-paced gaming environment.
- Strong customer-facing skills are essential. You should be confident, approachable, and able to create a welcoming and engaging atmosphere on the gaming floor.
- A solid understanding of UK Gambling Commission regulations & a Personal Functional Licence (PFL) holder.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us
As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
- Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
Grosvenor London Victoria, 150-162 Edgware Road, London, London, City of, United Kingdom
Gaming Supervisor employer: Rank Group
The Rank Group is an excellent employer, offering a dynamic work environment in the heart of Dundee's vibrant casino scene. With a strong focus on employee growth and development, team members enjoy flexible working hours and the chance to advance their careers within the company. The supportive and energetic culture fosters a sense of belonging, making it a rewarding place for those passionate about delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Gaming Supervisor
✨Tip Number 1
Familiarise yourself with the gaming regulations and compliance standards in the UK. Understanding these will not only help you in the interview but also demonstrate your commitment to maintaining a safe and fair gaming environment.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. This will highlight your ability to motivate and support your team, which is crucial for the Gaming Supervisor role.
✨Tip Number 3
Engage with the gaming community online or at local events. Networking with industry professionals can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss your customer service philosophy. As a Gaming Supervisor, creating an enjoyable experience for customers is key, so be ready to share how you would handle various customer scenarios effectively.
We think you need these skills to ace Gaming Supervisor
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Gaming Supervisor. Familiarise yourself with the gaming operations and customer service expectations outlined in the job description.
Tailor Your CV:Highlight relevant experience in your CV, especially any previous roles in gaming or customer service. Emphasise your leadership skills and ability to manage a team effectively, as these are crucial for this position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the gaming industry and your commitment to providing excellent customer experiences. Mention specific examples from your past work that demonstrate your suitability for the role.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Rank Group
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for the gaming industry during the interview. Share any relevant experiences or stories that highlight your love for gaming and how it drives you to create an exciting atmosphere for customers.
✨Demonstrate Leadership Skills
As a Gaming Supervisor, you'll need to lead a team effectively. Prepare examples of past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive work environment.
✨Understand Regulatory Compliance
Familiarise yourself with the legal standards and ethical principles governing the gaming sector. Be ready to discuss how you would ensure compliance in your role, as this is a crucial aspect of the position.
✨Prepare for Customer Service Scenarios
Think about various customer service situations you might encounter on the gaming floor. Be prepared to discuss how you would handle difficult customers or high-pressure situations, showcasing your excellent customer service skills.
