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- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casinos, a community-focused brand on a growth journey.
- Benefits: Enjoy a £1,000 joining incentive, uncapped tips, and 50% off food and drinks.
- Why this job: Be part of a vibrant team in a fun environment with opportunities for recognition.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFLC.
- Other info: Flexible hours required, including nights and weekends.
The predicted salary is between 28800 - 42000 £ per year.
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.
As a valued team member, you\’ll receive a number of benefits:
- £1,000 joining incentive paid in 2 installments (T\’s & C\’s apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1per hour)
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & Yearly STARS awards
- Employee Assistance programme and access to in-venue mental health first aiders
Job Description
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
We are on an exciting journey of growth and it’s the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connectwith first time customers, explaining how the games are run
- Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager
Qualifications
- A fantastic personality
- Holder of a PFL
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
- Applicants must be 18+ & have right to work in the UK
#J-18808-Ljbffr
Experienced Casino Dealer employer: Rank Group
Contact Detail:
Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the specific games offered at Grosvenor Casinos. Understanding the rules and nuances of each game will not only boost your confidence but also impress potential employers during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to articulate these experiences can set you apart as a candidate who truly understands the importance of customer satisfaction.
✨Tip Number 3
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what they look for in a dealer, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to demonstrate your dealing skills in a practical setting. Many casinos may require a live demonstration of your abilities, so practice your dealing techniques and customer interactions to ensure you're ready for this challenge.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Experienced Casino Dealer. Familiarise yourself with the skills required, such as customer service and knowledge of gaming rules.
Tailor Your CV: Highlight your relevant experience in the gaming industry, focusing on customer service skills and any previous roles as a dealer. Use specific examples to demonstrate your expertise and how you align with the company's values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention why you want to work at Grosvenor Casinos and how you can contribute to their mission of becoming the UK's most loved casinos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rank Group
✨Showcase Your Customer Service Skills
As an experienced casino dealer, your ability to deliver outstanding customer service is crucial. Be prepared to share specific examples of how you've provided excellent service in previous roles, especially in high-pressure situations.
✨Demonstrate Game Knowledge
Make sure you understand the games you'll be dealing with. Brush up on the rules, payouts, and strategies for popular casino games. This knowledge will not only impress your interviewers but also show your commitment to the role.
✨Emphasise Teamwork and Collaboration
Grosvenor Casinos values teamwork highly. Be ready to discuss how you've worked effectively within a team in the past, and how you can contribute to a positive team environment in the casino.
✨Highlight Your Flexibility
The role requires flexibility in working hours, including nights and weekends. Be honest about your availability and express your willingness to adapt to the needs of the casino, which will demonstrate your commitment to the job.
