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- Tasks: Engage with customers, manage games, and ensure a fun gaming experience.
- Company: Join Grosvenor Casinos, the UK's most loved casino group, focused on community and entertainment.
- Benefits: Enjoy a £1000 joining incentive, uncapped tips, free meals, and 50% off at venues.
- Why this job: Be part of an exciting growth journey, creating memorable experiences in a vibrant environment.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFLC.
- Other info: Flexible hours including nights and weekends; great team culture!
The predicted salary is between 24900 - 34900 £ per year.
Grosvenor Casino, The Rialto (3-4 Coventry St, London W1D 6BL)
At Grosvenor Casinos, we\’re committed to becoming the UK\’s most loved casino group. Our venues are more than just places to play—they\’re community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we\’re here to excite and entertain!
As we embark on an exciting period of growth, there\’s never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers but our colleagues are at the heart of everything we do. It\’s a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.
Job Description
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager
Salary from £30,992 per annum depending on experience (full time).
As a valued team member, you\’ll receive a number of benefits, including a £1000 joining incentive*, a share of uncapped tips, premium pay allowance after midnight, free meal on shift, opportunity for overtime at 1.5 hours, an exciting & full social calendar & 50% off food and soft drinks at Mecca and Grosvenor venues.
Qualifications
- A fantastic personality
- Holder of a PFL
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
- Applicants must be 18+ & have right to work in the UK
* Our generous £1000 joining incentive is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).
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Experienced Casino Dealer employer: Rank Group
Contact Detail:
Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casinos. Understanding the rules, payouts, and strategies for popular games like blackjack, roulette, and poker will not only boost your confidence but also impress the hiring managers during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Being able to connect with customers and create a welcoming atmosphere is crucial in a casino environment.
✨Tip Number 3
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what the hiring team looks for in candidates, which can give you an edge in your application.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability during nights, weekends, and bank holidays, demonstrating your willingness to adapt to these needs can make you a more attractive candidate.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an experienced casino dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous roles in customer service or gaming. Emphasise skills that align with Grosvenor Casinos' values such as teamwork, ambition, and responsibility.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Mention specific experiences that demonstrate your ability to connect with customers and provide excellent service on the gaming floor.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Rank Group
✨Show Your Personality
As an experienced casino dealer, your personality is key. Be sure to showcase your fantastic personality during the interview. Engage with the interviewer, smile, and demonstrate your enthusiasm for the role and the casino environment.
✨Know the Games Inside Out
Familiarise yourself with the games offered at Grosvenor Casinos. Understand the rules, payouts, and how to engage with both seasoned players and first-time customers. This knowledge will help you stand out as a knowledgeable candidate who can provide excellent customer service.
✨Emphasise Teamwork
Grosvenor Casinos values collaboration and teamwork. Be prepared to discuss your previous experiences working in a team setting. Highlight how you contribute to a positive team dynamic and how you can support your colleagues on the gaming floor.
✨Demonstrate Responsibility
Safer gambling is a priority for Grosvenor Casinos. Be ready to talk about how you would handle situations involving problem gambling. Show that you understand the importance of responsible gaming and how you would approach such scenarios with care and professionalism.
