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- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casinos, a community-focused brand on a growth journey.
- Benefits: Enjoy a £1,000 joining incentive, uncapped tips, and 50% off food and drinks.
- Why this job: Be part of a fun, dynamic team in a vibrant entertainment environment.
- Qualifications: Must be 18+, have a fantastic personality, and hold a PFLC.
- Other info: Flexible hours required, including nights and weekends.
The predicted salary is between 28800 - 42000 £ per year.
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. As a valued team member, you'll receive a number of benefits:
- £1,000 joining incentive, paid in two installments (T&C's apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & yearly STARS awards
- Employee assistance programme and access to in-venue mental health first aiders
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it's the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Qualifications
- A fantastic personality
- Holder of a PFLC
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
Applicants must be 18+ & have right to work in the UK.
Experienced Casino Dealer employer: Rank Group
Contact Detail:
Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casinos. Understanding the rules, payouts, and strategies will not only boost your confidence but also impress the hiring team during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Being able to articulate these experiences will demonstrate your fit for the role and align with the company's values.
✨Tip Number 3
Network with current or former employees of Grosvenor Casinos. They can provide valuable insights into the company culture and what the hiring managers are looking for, which can give you an edge in your application.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Highlighting your willingness to work nights, weekends, and bank holidays will show that you're committed and ready to meet the demands of the role.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Experienced Casino Dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in the gaming industry, focusing on customer service skills and any previous roles as a dealer. Use specific examples to demonstrate your expertise and how you embody the values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Explain why you want to join Grosvenor Casinos and how you can contribute to their mission of becoming the UK's most loved casinos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the casino environment.
How to prepare for a job interview at Rank Group
✨Showcase Your Customer Service Skills
As an experienced casino dealer, your ability to deliver outstanding customer service is crucial. Prepare examples of how you've successfully engaged with customers in previous roles, highlighting your communication skills and ability to create a welcoming atmosphere.
✨Demonstrate Game Knowledge
Familiarise yourself with the games you'll be dealing. Be ready to discuss the rules, payouts, and strategies for popular casino games. This will show your expertise and passion for the role, making you a more attractive candidate.
✨Emphasise Teamwork and Collaboration
Grosvenor Casinos values teamwork, so be prepared to discuss how you've worked effectively within a team in the past. Share specific examples of how you contributed to a positive team dynamic and supported your colleagues.
✨Highlight Your Flexibility
The role requires flexibility in working hours, including nights and weekends. Be honest about your availability and express your willingness to adapt to the needs of the casino. This will demonstrate your commitment to the job and the team.
