At a Glance
- Tasks: Be the friendly face, serving food and drinks while creating memorable experiences for customers.
- Company: Join Mecca, the UK's number one Bingo brand with a vibrant community spirit.
- Benefits: Earn £12.71 per hour, enjoy 50% off food, and access great perks.
- Other info: Comprehensive training provided and opportunities for personal growth.
- Why this job: Make a real impact in a fun environment where your contributions are valued.
- Qualifications: Customer-first attitude; previous experience is a plus but not essential.
The predicted salary is between 25000 - 27000 £ per year.
At Mecca, we are all about bringing people together for unforgettable experiences. For over 60 years, we have been at the heart of our communities, offering a safe space where everyone is welcome to play Bingo, enjoy our Slots or relax with friends and enjoy great value food and drinks. Whether in our vibrant venues or playing with us online, we put our customers at the heart of everything we do - which is why we need exceptional people.
Committed to creating a workplace that's inclusive, supportive and full of opportunity, our Teams play a vital part in shaping the future of our brand. Join us, and your career can really take off. We're passionate about delivering exceptional customer experiences - and we are looking for people who are too!
Competitive Salary: £12.71 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero-hour contracts)
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Uniform provided
As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalate issues when needed.
Your Impact:
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer-gambling procedures; challenge age-restricted behaviours confidently; report incidents promptly.
- One-team mindset: communicate clearly with colleagues and jump in where needed — Front of house, floor, Food & Beverage, cleaning — so service flows smoothly.
You’ll Bring:
- Customer-first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy - clear communication and willingness to learn on shift.
- Experience: previous customer-service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
Fantastic Rewards: Our reward package is varied and ranges from team incentives, bonuses, perks, and colleague networks to ensure your job is both fulfilling and rewarding.
Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Mecca values and culture, ensuring you are well prepared for your role.
People-Focused Culture: Mecca is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
Emphasis on Growth: At Mecca, growth is not just a word; it’s a commitment. We foster your individual and team growth to help you succeed and excel.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
Team Member in Dundee employer: Rank Group
At Mecca, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. With competitive salaries, fantastic rewards, and a strong emphasis on personal and professional growth, we ensure that our employees thrive in a supportive environment. Join us in creating unforgettable experiences for our customers while enjoying the benefits of a fulfilling career in the heart of your community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Dundee
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mecca's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since Mecca is all about delivering exceptional experiences, think of examples from your past where you've gone above and beyond for customers. This will help you shine during the interview.
✨Tip Number 3
Be ready to showcase your teamwork! Mecca values a one-team mindset, so come prepared with stories that highlight how you've worked well with others in busy environments. This will demonstrate that you're a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Mecca family. Let's get you started on this exciting journey!
We think you need these skills to ace Team Member in Dundee
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and upbeat nature. Remember, we’re all about bringing people together!
Tailor Your Application:Make sure to highlight any customer service experience you have, even if it’s not in hospitality. We love seeing how your skills can translate into our vibrant environment. Show us why you’d be a great fit for our team!
Follow Instructions:Pay close attention to the application instructions on our website. It’s super important to follow them carefully, as this shows us you can communicate clearly and pay attention to detail—both key traits for a Team Member!
Ask Questions:If you have any questions while applying, don’t hesitate to reach out! We’re here to help you through the process. Plus, showing initiative is always a good look in our books!
How to prepare for a job interview at Rank Group
✨Know the Brand
Before your interview, take some time to research Mecca and its values. Understand what makes them the number one Bingo brand in the UK and how they create unforgettable experiences for their customers. This knowledge will help you connect your answers to their mission during the interview.
✨Show Your Customer-First Attitude
Since the role is all about delivering exceptional customer experiences, be ready to share examples from your past where you went above and beyond for a customer. Highlight your friendly, upbeat nature and how you can contribute to making every visit feel special.
✨Demonstrate Team Spirit
Mecca values a one-team mindset, so be prepared to discuss how you work well with others. Share instances where you communicated effectively with colleagues or jumped in to help out in different areas. This will show that you're adaptable and ready to support the team.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle busy environments and maintain safety and compliance. Think of scenarios where you had to manage queues, keep things tidy, or deal with challenging situations. Practising these responses will help you feel more confident during the interview.
