Casino Operations Manager

Grosvenor Casinos is at the heart of communities across the UK, with the ambition to become the UK’s most loved casinos. Our people bring that ambition to life – setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

In Knightsbridge’s prestigious heart, the Park Tower delivers exclusivity, sophistication and world‑class gaming. Here, elegance meets discretion, creating an exceptional experience for guests who expect the very best. Join an elite team driven by excellence, pride and support, thriving in one of London’s most distinguished and high‑end gaming environments.

As the Operations Manager, you’ll be right at the heart of the action – making sure the casino floor runs seamlessly while creating an experience that keeps customers coming back. This is a key leadership role in the club. You’ll take full ownership – from tables and slots, driving performance, elevating the customer experience and ensuring everything runs seamlessly, safely and profitably.

Working closely with the General Manager, you’ll play a key role in bringing the Grosvenor Business Plan to life – driving growth, elevating the experience and setting the standard for what great looks like.

What you’ll be doing:

• Own the operation – delivering smooth, efficient day‑to‑day performance across all products
• Drive commercial results – maximising yield, margins and occupancy
• Lead from the front – building a confident, capable and engaged gaming team
• Set the standard for customer experience – spotting opportunities and raising the bar
• Bring the omni‑channel offer to life through brilliant team interaction with customers
• Make data work for you – using insight to improve performance and fix underperformance fast
• Run a tight operation – managing rotas, labour costs, and gaming coverage effectively
• Keep it compliant – ensuring all regulatory, legislative and internal standards are met
• Build talent pipelines – coaching, developing and creating clear pathways for progression
• Create a culture that works – inclusive, fair and focused on high performance

What you’ll bring:

• Proven experience leading a casino gaming operation
• Strong commercial mindset with a track record of delivering sales and yield targets
• Deep knowledge of UK gaming
• A current PML licence
• A natural leader – clear, credible and able to inspire high standards
• Passion for customer experience and delivering something special on the floor
• Confident handling of EDD & responsible gambling conversations
• A proven track record and ability to lead a team of people

How you’ll make an impact:

• Lead from the front – visible, credible and setting the tone every day
• Build a coaching culture that drives performance and progression
• Be people focused with a passion for delivering first class customer experiences
• Keep teams aligned and empowered through clear, consistent communication
• Continuously look for ways to improve the customer experience and commercial outcomes
• Create a culture of high standards, accountability and inclusion

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

• As part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
• Rewards that keep the excitement going – From team incentives and competitions to everyday perks, we recognise and reward your effort.
• A strong start that sets you up to win – Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to build your skills.
• Work with energy and variety – No two days are the same. You’ll help shape how we do things and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together – We set the bar high and support each other to reach it – but we do it as a team, not in competition. When one of us wins, we all do.
• Room to grow and move forward – Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities within Grosvenor Casinos and The Rank Group.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.